Junior Computer-Repair Technician- Des Moines

Schrock Innovations is hiring a friendly, motivated Junior Technician to join our Des Moines Service Center team. This entry-level role is perfect for someone eager to learn and make a positive impact helping customers with technology.

What You’ll Do:

• Assist customers at the Service Center (walk-in, phone call, or a scheduled home visit)
• Deliver quality customer service that makes the customer feel heard and supported
• Diagnose and troubleshoot first-level technical support for hardware, software, and network issues, escalating complex issues to senior technicians
• Help customers understand their devices and proactively suggest ways to improve their technology
• Accurately document service events, including issue and resolution

What You’ll Get:

• Collaborative team environment
• Advancement opportunities- we promote from within
• Real world experience with diverse tech challenges
• Access to emerging technologies and tools to sharpen your skills
• The chance to make a difference by helping customers feel confident with technology
• Time Off (PTO), retirement plan, and employee discounts!

What We’re Looking For:

• Available to work a part-time schedule (20-30 hours): Thursday - Sunday OR Monday - Wednesday plus Saturday
• A strong desire to solve problems and help others
• Basic familiarity with computers, smartphones, and common operating systems (Windows, macOS, iOS, Android)
• Excellent verbal and written communication skills
• Valid driver’s license to travel from the Service Center for home visits
• Ability to lift up to 50 lbs and perform tasks that include standing, bending and kneeling

Why Join Us?
Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award‑winning service. We’re locally owned, customer‑focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person