Junior Hire Desk Controller

About Spider Plus

Spider Plus is a leading lifting equipment solutions provider specializing in spider cranes, glass lifting systems, mini cranes, and façade installation equipment. With one of the largest rental fleets in the Middle East, we deliver safe, reliable, and efficient lifting solutions to support construction and façade projects across the region.

Position Summary

The Junior Hire Desk Controller will support the daily operations of the rental desk, ensuring smooth coordination between customers, sales, logistics, and operations teams. This role focuses on handling rental documentation, scheduling, communication, and data management to maintain efficient hire desk operations and excellent customer service.

Key Responsibilities

Hire Desk Operations

• Assist in managing the complete rental cycle—from order receipt to delivery and collection.
• Coordinate with the sales and operations teams to ensure timely equipment delivery and return.
• Monitor and update rental status, availability, and equipment tracking systems.
• Ensure all rental agreements, LPOs, and supporting documents are accurate and up to date.

Customer & Internal Coordination

• Communicate effectively with customers to understand requirements and confirm hire details.
• Liaise with accounts to verify customer status and payment prior to delivery.
• Coordinate with logistics and workshop teams to confirm equipment readiness.
• Support smooth internal communication between hire desk, sales, and operations departments.

Documentation & Data Management

• Prepare and update contracts, delivery notes, collection notes, and job trackers.
• Maintain accurate entries in Insphire or other rental management systems.
• Prepare purchase orders (LPOs) for cross-hire equipment or manpower.
• Assist in preparing daily utilization and rental performance reports.

Administrative Support

• Check customer emails and respond promptly or escalate when required.
• Update job status in trackers (On-Hire, Complete, or Cancelled).
• Post daily equipment status updates in Teams or relevant platforms.
• Assist with shipping coordination and documentation when necessary.