Junior IT Service Desk Officer

Horizon Technologies is seeking a skilled and experienced IT Service Desk Officer to join our team. The IT Support Executive will be responsible for managing and maintaining the organisation's end-user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, and recommending upgrades and improvements as necessary.

Must Haves:

• Minimum of 1 to 2 years of experience in IT Support, with a focus on managing complex IT environments.
• Knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.
• Knowledge of network security concepts such as firewalls, VPNs, and intrusion detection and
• prevention.
• Experience with network hardware such as routers, switches, and firewalls.
• Knowledge of administering Linux operating systems will be a plus.

Must be flexible to work in rotation shifts and a 24/7 operation

Responsibilities:

• Manage and maintain the organisation's end-user devices, servers, network, and other IT infrastructure.
• Provide technical support to users, including troubleshooting and resolving hardware and software issues.
• Manage and maintain the office network and communicate with internet providers when needed to ensure stable and robust internet connections.
• Stay up-to-date with the latest IT infrastructure and security developments, and recommend upgrades and improvements as necessary.
• Manage and maintain Active Directory Users and Group Policy Objects.
• Create and maintain documentation and asset databases.
• Log all support and service requests and update tickets as needed.
• Perform disaster recovery operations and data backups when required.
• Administer and troubleshoot Asterisk and IP Telephony systems.
• Create and manage file and folder sharing and permissions.

Other Details:

Work Timings: 3 Months Rotational
Work Days: 5 Days a week
Location: Shaheed-e-Millat, Karachi

Job Type: Full-time

Work Location: In person