Junior IT Support

Position: IT Technical Support Trainee

Experience: Fresher / 0–1 Year

Department: IT Support / Helpdesk

Location: — Nungambakkam

Role Summary

The IT Technical Support Trainee assists users by troubleshooting basic hardware, software, and network issues. The role includes learning and supporting daily IT operations, ensuring smooth functioning of desktops, laptops, and related systems under the guidance of senior IT staff.

Key Responsibilities

1. User Support & Troubleshooting

• Provide first-level support for desktop systems, laptops, printers, and peripherals.
• Diagnose and resolve common software and hardware issues.
• Install, configure, and update operating systems and applications.
• Assist users with login, email, network access, and connectivity problems.

2. System Setup & Maintenance

• Support new system setup, system imaging, and basic configuration.
• Perform routine maintenance, system updates, and antivirus checks.
• Assist in managing IT assets and inventory.

3. Network & Connectivity Support

• Monitor basic network connectivity issues (LAN/Wi-Fi).
• Troubleshoot network printers and shared folder access.
• Report network downtimes to seniors as needed.

4. Documentation & Reporting

• Maintain logs of issues, solutions, and daily tasks.
• Update support tickets in the helpdesk system.
• Document installation procedures and troubleshooting steps.

5. Learning & Development

• Learn new technologies, company software, and support tools.
• Work closely with senior IT technicians to gain hands-on experience.
• Attend training sessions to improve technical and communication skills.

Required Skills

• Basic knowledge of Windows OS, MS Office, and computer hardware
• Understanding of LAN, Wi-Fi, and general networking concepts
• Ability to troubleshoot basic technical issues
• Good communication and problem-solving skills
• Willingness to learn and work in a fast-paced IT environment

Qualifications

• Diploma / B.Sc / BCA / B.Tech in Computer Science, IT, or related field
• Freshers are welcome; internship experience is an added advantage

Job Types: Full-time, Permanent, Fresher

Work Location: In person