Junior Sales Executive – Customer Success Support

📍 Location: Kuwait

🎓 Level: 1–2 Years Experience

B2BMerx is a leading B2B business solutions enabler in Kuwait, providing integrated software and hardware solutions including POS systems, ERP, kiosks, digital signage, payment solutions, and enterprise mobility devices. We proudly partner with Samsung, Sunmi, and Motorola to deliver high-quality business technology solutions across multiple industries.

We are looking for a Junior Sales Executive to support our Customer Success operations by serving as a local representative for our global technology partners and B2BMerx systems, ensuring effective communication and support for our customers in Kuwait.

• Follow up with clients after onboarding to ensure successful system usage
• Support customers in using POS / ERP systems effectively
• Represent international technology providers and B2BMerx systems locally
• Maintain client communication and ensure customer satisfaction
• Contact and follow up with existing and potential clients
• Coordinate between clients and technical teams
• Assist in client onboarding and system setup follow-up
• Handle client inquiries and basic support requests
• Maintain client data and prepare reports
• Prepare basic quotations and follow up on proposals
• Meet clients in showroom when needed
• Communicate with clients via phone and attend occasional field visits

• Proficient in Microsoft Office, with strong expertise in Excel (essential)
• Fluent in Arabic
• Good English communication skills
• Good communication skills over phone and in-person
• Organized and able to follow up with multiple clients
• Basic understanding of business systems is a plus

• Degree in Business, MIS, IT, or related field
• 1–2 years of experience in sales, support, or customer service