Junior Social Media Operations: Moderation & Data Analyst
This role combines community management and social media analytics, playing a key part in maintaining a strong and positive brand presence online.
Key Responsibilities:
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Moderate comments, messages, and mentions in real-time across platforms
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Respond to audience inquiries in line with brand tone and guidelines
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Handle complaints and support crisis management when needed
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Monitor brand sentiment, trends, and ongoing conversations
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Analyze social media performance (engagement, reach, etc.)
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Prepare regular reports with insights and recommendations
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Identify opportunities to enhance content and overall performance