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Junior Social Media Operations: Moderation & Data Analyst

Junior Social Media Operations: Moderation & Data Analyst


This role combines community management and social media analytics, playing a key part in maintaining a strong and positive brand presence online.


Key Responsibilities:

  • Moderate comments, messages, and mentions in real-time across platforms
  • Respond to audience inquiries in line with brand tone and guidelines
  • Handle complaints and support crisis management when needed
  • Monitor brand sentiment, trends, and ongoing conversations
  • Analyze social media performance (engagement, reach, etc.)
  • Prepare regular reports with insights and recommendations
  • Identify opportunities to enhance content and overall performance

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