Junior Software Support Engineer

P.I. Works is the first company in the world to automate the management of a commercial 5G network.

Our automated network management products and services empower Mobile Operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across 84 mobile network operators in 58 countries.

Our product support team based in Istanbul provides exceptional service to customers worldwide on our platform, products and solutions. Our team boasts some of the brightest technologists and engineers in the industry, who thrive on solving customer issues and ensuring the highest quality of service.

Come and join us to work with the leading telecom operators around the world and redefine the mobile experience worldwide by contributing to our research and development efforts

As part of the role definition, you will:

- Provide exceptional service to our customers worldwide

- Actively communicate with customers on questions/issues related to our products and solutions

- Go above and beyond our service level agreements to pro-actively diagnose and resolve issues

- Collaborate with customers on deployment and provide support for upgrades, new features and fixes

- Collaborate with team members, share knowledge, lessons learned, document best practices through active participation in team meetings and trainings

- Collaborate with project teams on installation, configuration, testing and integration of our solutions.

Required Experience and Skills:

- Basic to intermediate knowledge of database architecture and good command on SQL

- Good understanding of programming in C++/C#/Java and .NET framework is an asset

- Good understanding of one or more OSS products is an asset

- Technical understanding of 2G/3G/4G mobile technologies, including RAN standards, architectures, protocols, and services is an asset.

- Passionate and self-motivated individual capable of troubleshooting and solving complex customer issues in a fast-paced, dynamic environment.

- Excellent communication and interpersonal skills in both verbal and written English.