Junior Technology Support Analyst

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do they use it?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology.

Responsibilities:

A Junior Technology Support Analyst is an important entry-level role within the TOC. Juniors act as the first point of contact for technology support, assisting with routine issues, monitoring alerts, and fulfilling service requests. This role provides an opportunity to learn across a wide range of technologies while contributing to the smooth operation of our services.

Junior Analysts work closely with senior analysts, developing their knowledge and skills through hands-on experience, guided learning, and structured processes. Over time, they will progress from handling straightforward tasks to supporting more complex monitoring and incident management activities.

Specifically, the role of the Junior Technology Support Analyst involves:

• Logging and triaging incidents reported in ServiceNow.
• Monitoring critical services and escalating observed issues.
• Providing first-line support for back-office issues.
• Fulfilling service requests according to documented processes.
• Taking ownership of initial troubleshooting steps and documenting findings for efficient escalation
• Learning to document processes and create simple knowledge base articles.
• Participating in team training sessions and developing towards technical specialization.

Desired Qualifications and Skills

We are looking for early-career professionals or fresh graduates who are enthusiastic, adaptable, and eager to learn. Previous professional experience is not essential, but an interest in technology and a willingness to build skills are critical.

Skills and attributes that will help you succeed:

• A genuine interest in technology and IT support.
• Basic understanding of computer systems (Windows, Mac, or Linux).
• Familiarity with common productivity tools (e.g., Microsoft 365, Teams, SharePoint).
• Good problem-solving skills and attention to detail.
• Strong communication skills to assist internal users.
• Logical and rational approach towards anything in the role.
• Willingness to learn about monitoring tools, ticketing systems, and IT processes.
• Ability to follow documented procedures accurately.

What We Need from You

• Curiosity and eagerness to learn: Juniors should be motivated to build knowledge across a wide range of technologies.
• Adaptability: Able to pick up new tools and processes quickly.
• Collaboration: Work closely with senior analysts, learning from their experience and supporting the team.
• Documentation mindset: Develop the habit of recording steps taken to solve issues and contributing to knowledge sharing.
• Commitment to growth: Take ownership of your development and prepare for progression into more advanced analyst roles.

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.