[K-day PACE] Transportation Manager - Bilingual (Korean & English)

Under the supervision of the Center Director, the Transportation Manager is responsible for overseeing the PACE transportation program. This includes coordinating the safe and reliable transportation of participants, meals, durable medical equipment, and medications. The Transportation Manager also manages transportation scheduling and is responsible for the hiring, training, and supervision of all drivers and dispatchers, as well as any other transportation needs as deemed necessary.

In addition, the Transportation Manager oversees vehicle repairs and maintenance, ensuring that all vehicles remain safe and dependable. They identify quality, cost-effective vendors to support transportation operations and are responsible for ensuring that departmental budget goals are consistently met. Through this work, the Transportation Manager helps ensure that participants receive timely, safe, and compassionate transportation services as an essential part of their care.

Qualifications and Requirements:

Education/Training/Certifications:

• Valid drivers license
• CDL License

Experience:

• 2 years of administrative/supervisory experience in a transportation setting.
• 5 years of experience in the transportation industry is preferred.
• Minimum of 1 year working with the frail or elderly population or training and tested competency provided by K-day PACE.

Skills and Knowledge:

• Knowledge of safety requirements pertaining to the transportation industry.
• Requires individuals who can coordinate multiple tasks simultaneously.
• Skilled in establishing and maintaining effective working relationships with participants, co- workers, medical staff, and the public.
• Proficient in identifying and recommending problem resolution.
• Ability to work independently with minimum supervision.
• Excellent verbal and written communication skills.
• Ability to manage transportation scheduling computer software.
• Familiar with operation of accessible vehicles.
• Experience with maintenance and oversight of a fleet of vehicles.

Duties and Responsibilities:

• Supervise the transportation departmental staff. Responsible for departmental hiring, orientation, competency, and training procedures.
• Participate in the interdisciplinary team meetings, communicating participant changes, collaborating on care planning decisions and coordination of 24 hour care delivery

• Communicate interdisciplinary team decisions, participant changes, care plan changes, and updated information to transportation staff on a daily basis.
• Ensure responsibility for running and maintaining transportation scheduling software programs.
• Ensure effective daily communication between PACE Center staff, transportation drivers, and dispatch.
• Ensure the scheduling, coordination, communication of the driver route assignments of K-day PACE and assure the daily work schedule is communicated.
• Ensure the scheduling of transportation for all participants outside appointments.
• Monitor use of driver/dispatch overtime, ensure adequate staffing and improve efficiencies.
• Coordinate and schedule the daily delivery of home delivered meals, durable medical equipment (DME), supplies and miscellaneous items as requested by the IDT team.
• Manage and update the participant database.
• Collaborate with the Executive Director in the annual and capital budget development and maintain the departmental budget within its allowed and reasonable objectives as well as meets established budgetary guidelines
• Oversee vehicle maintenance program and obtain estimates and authorize vehicle repairs per departmental policies.
• Research new vehicle options and assist in the ordering and purchasing of new vehicles.
• Ensure that vehicles have up-to-date Department of Motor Vehicle registration forms, license plates and emission stickers.
• Ensure cleanliness and proper functioning equipment as well as safe driving conditions for each vehicle.
• Ensure that all departmental staff attend and successfully execute required annual driver training courses and participate in mandatory in-service training.
• Set clear expectations and assign appropriate authority to staff; hold staff accountable for their scope of work and compliance to company policies and procedures.
• Follows all Policies and Procedures and OSHA safety guidelines.
• Maintain the confidentiality of all company procedures, and information about participants, clients or families.
• Handle potentially infectious specimens with appropriate biohazard precautions, and practice standard precautions.
• Participate in and support Quality Improvement initiatives.
• Participate in continuing education classes and any required staff and training meetings. Maintain professional affiliations and any required certifications.
• Perform other duties as required or requested.