Position Summary: Supports Key Account Managers in servicing strategic clients by coordinating communications and tracking deliverables. Ensures smooth operations and timely issue resolution through effective collaboration with internal teams.
POSITION AVAILABLE: Key Account Assistant / Project Coordination Executive – UAE
Key Responsibilities :
Scheduling of Evaluations & Project Management
- Assist Key Account Manager to ensure 100% completion of project & evaluations
- Take charge of all administrative tasks related to the project.
- Add required Evaluations on the job board, follow the weekly calendar for assigning & scheduling Evaluations.
- Assign the shop to the appropriate Evaluators
- Constant and prompt communication (email or calls) with Evaluators
- Coordinate with the Quality Control team to assist the Key Account Manager in resolving disputed reports.
Client Management
- Assist the Key Account Manager in coordinating and updating Clients
- Revert to Clients within 1 business day
- Work hand-in-hand with the Key Account Manager to ensure proactive and prompt follow-up on client issues
Evaluator Recruitment & Management
- Recruit Evaluators through various channels
- Ability to access networks for recruitment in Singapore
- Manage evaluators and respond to their queries promptly
- Brief, train, engage evaluators
Miscellaneous
- Participate in team and company meetings.
- Support in ad-hoc reporting tasks
Experience required
- Bachelor's Degree
with 1–2 years of experience in a coordination, customer support, or operational role. - Strong written English communication skills with the ability to communicate clearly and professionally. Additionally, fluency in Arabic is a must.
General skills required:
- Proficient with MS Office (esp. Outlook, Word, Excel, and PowerPoint) and internet-savvy
- Good interpersonal skills with excellent written and verbal proficiency in English
- Bilingual in any of the local languages would be an advantage
- Demonstrate responsible, ethical, and honest behaviour in all tasks & responsibilities
- Problem solver: react quickly and appropriately to problems.
- Follow up promptly.
- Should have a Can-do attitude.
Reports to: Key Account Manager / Operations Manager / Regional Director.
Location: UAE (Hybrid), Candidate must be based in the UAE.
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