Key Account Executive

TruKKer is hiring a Key Account Executive in Jeddah to own and grow strategic enterprise relationships across the Kingdom of Saudi Arabia. This is a frontline commercial role focused on retaining, deepening, and expanding TruKKer's existing book of high-value B2B accounts across FTL, and cross-border GCC corridors .

You will be the day-to-day face of TruKKer for assigned key accounts — building strong, trust-based relationships with shippers, ensuring service excellence, identifying growth opportunities, and driving incremental revenue from your portfolio. The role suits a commercially sharp, customer-obsessed professional with strong logistics acumen, sharp execution skills, and the hunger to convert relationships into measurable business outcomes.

Key Responsibilities

• Own a portfolio of assigned enterprise key accounts across KSA — full lifecycle ownership from onboarding to renewal.
• Drive revenue and gross margin growth from existing accounts through upselling, cross-selling, and lane expansion.
• Build account-specific growth plans with clear monthly and quarterly revenue targets, and execute against them.
• Be the single point of contact for assigned clients — building deep, multi-level relationships with Supply Chain Heads, Logistics Managers, and Procurement teams.
• Conduct regular client review meetings (weekly / monthly / quarterly) covering performance, service improvements, and growth opportunities.
• Handle daily commercial activities — quotations, rate negotiations, contract renewals, RFQ responses, and tender submissions.
• Negotiate commercial terms that balance revenue growth with margin discipline, in coordination with the central pricing team.
• Coordinate closely with Operations, Network Planning, and Customer Service to ensure flawless execution on every load.
• Resolve operational and service issues quickly — delays, claims, documentation gaps, payment disputes — and pre-empt issues before they escalate.
• Track service KPIs (on-time pickup, on-time delivery, POD turnaround, claims ratio) for assigned accounts and drive continuous improvement.
• Track payment collections in coordination with Finance to ensure healthy DSO across the account portfolio.
• Maintain accurate CRM hygiene and pipeline discipline — opportunities, forecasts, stage progression, and weekly / monthly reporting to leadership.
• Track competitor activity and gather market intelligence within assigned accounts; bring insights back to leadership and the pricing team to unlock white-space opportunities.

Ideal Candidate Profile

• Customer-first, commercially sharp, target-oriented account manager who thrives on building relationships AND closing business.
• Already operating in the KSA logistics or supply chain ecosystem — knows shippers, knows the lanes, knows the market.
• High-ownership operator — doesn't drop the ball, doesn't wait for direction, doesn't blame others.
• Strong execution discipline — every deal closed, every issue resolved, every client review delivered on time.
• Comfortable in a digital-first, fast-paced startup environment where things move quickly and accountability is high.
• Ambitious — sees this role as a launchpad to senior commercial leadership at TruKKer.

What Success Looks Like in 12 Months

• Account portfolio revenue grown by 3 0–40% YoY through wallet-share expansion.
• Net retention of all assigned key accounts maintained at 95%+ .
• New lanes / new BUs unlocked within at least 50% of assigned accounts.
• Client NPS / CSAT improved measurably across the portfolio.
• Pipeline and CRM hygiene maintained at 95%+ accuracy through the year.

About us - TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.

Since our inception in 2016, we have grown aggressively and have ~75,000 trucks inducted on our platform, catering to ~1,200+ enterprise clients seamlessly with an annual revenue of ~300+ million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.

We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.

We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO’s hustle & contribution was captured on the cover page of Forbes magazine.

With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:

• We received the coveted ‘GREAT PLACE TO WORK CERTFICATION’ for four countries – KSA, UAE, OMAN & TURKEY.
• We also got ‘BEST WORKPLACES' Award for TruKKer Arabia’.
• DISPERZ one of the leading Training & Development platform awarded us as ‘Top Innovative L&D Strategy.’
• Economic Times, the second largest business newspaper & media platform awarded us for ‘Exceptional Employee Experience Award.’
• We won CULTIMATE’s – 'BEST EMPLOYER BRAND AWARD'

All these awards define TruKKer as a startup with ‘REAL HUSTLE’ and complement our ‘People Oriented Culture’ and commitment for ‘Workplace Excellence’.

Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.

Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.

Our Values:

• Carry TruKKer’s Passion and Hunger in Heart.
• Always Keeping the customer first.
• Respect for accountability.
• Honor diversity and inclusion.
• Always being cost-effective.
• Hustle with honesty.

What we have for you on board.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing industry.
• Play a key role in shaping the success of the company in the Middle East region.
• Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
• Embark on our thrilling IPO journey, shaping the future of Logistics.
• Diverse and inclusive work environment.