Key Account Executive-Hotels

Company Description

Coffee Planet, part of the Ludlow Coffee Group, is a top-tier full-service specialty coffee solutions provider based in the UAE. Established in 2005, the company celebrates 20 years of excellence in sourcing the finest Arabica beans from premier coffee-growing regions and roasting them locally in the UAE. We supply premium, locally roasted coffee across the Middle East and beyond, serving HORECA, retail, and B2B sectors. Our comprehensive coffee solutions include equipment, capsules, ground and whole bean coffee, cold brew, barista training, machine servicing, and consumables. With a commitment to consistency, sustainability, and innovation, Coffee Planet is the trusted partner for coffee needs, from startup cafés to international hotel groups.

JOB SUMMARY

The role of Key Accounts Executive-Hotels will enable the individual to utilize their wealth of experience and education to have a major impact on the positive future growth and direction of Coffee Planet in the UAE and Internationally.

As a key member of the Hotel and International brands team, this role is split into two distinct areas:

·        Accounts Management

·        Sales

RESPONSIBILITIES

Account Management:

• Complete knowledge of each customer that you will be responsible for including client details, equipment & contract details.
•  Maintenance of complete records for each account under management including contact details of key personnel, equipment detail, location, and specification as well as contract terms & conditions.
•  Regular (weekly/fortnightly) scheduled meetings (each with predetermined agendas) with relevant personnel to build a suitable customer-service rapport with current and new personnel within each client. Not all people are the same so different approaches will be necessary.
• Maintain multi-layered contact with various personnel (outlet managers, F&B managers/directors, and General Managers).
• Provide timely resolutions to any customer issues, liaising with various teams (Technical, Supply Chain, Roastery, Finance, Business Support, Marketing) within Coffee Planet to provide suitable solutions.
• Weekly reporting to senior management within Coffee Planet providing a write up of meeting details as well as regular provision of schedule of upcoming meetings.
•  Monitoring and ensuring all contract conditions are met by the customer (e.g., minimum order requirements).
• Market intelligence gathering and reporting back to management to ensure that Coffee Planet remains at the forefront of the market.
• Competitor analysis and ongoing monitoring of their competitive advantages/weaknesses with a view to convert their accounts to Coffee Planet.
• Interaction with various Coffee Planet departments to ensure delivery of service & product excellence as well as timely payment collection from managed accounts.

Sales:

• Complete and competent knowledge of all products available to Coffee Planet customers to provide customers opportunities to buy various or more products.
• Regular liaison with the Sales Manager and Assistant Marketing Manager to provide regular new items for purchase as well as suggestion of suitable POS or promotional material to assist in sales of Coffee Planet products.
•  Maintain a keen awareness of all products used in each account to convert such sales to Coffee Planet for the benefit of the business.
• Regular liaison with the Sales manager and Marketing team to provide insight and suggestions for Suitable POS/promotional materials to generate more visibility for Coffee Planet brand and increase the sales.
• Sales Presentations & Product Demos: Present and demonstrate the company’s products or services to prospective clients.
• Generate new business to reach sales targets, ensure business profitability.
• Building Relationships: develop and maintain strong, long-term relationships with existing and prospective clients.
• Negotiation & Closing: negotiating prices and contract terms and clauses – closing new business.
• Customer Feedback: Gather customer feedback and insights to help improve products, services, and the sales process.
• Reporting: maintain accurate records of sales activities, customer interactions, and follow-ups in the CRM system.

 QUALIFICATIONS/EXPERIENCE REQUIRED

•  Min. Bachelors University Degree
• 2-3 years of hotel sales experience
•  Willingness to work in a fast-paced, team environment.
• Flexible, adaptable with clients, colleagues and organization needs.
• Able to multi-task several projects/programs at the same time.
• ·Detailed, organized, and resourceful, reliable, and trustworthy
• Proactive self-starter who is excited by the prospect of assisting to create a global brand.