Key Account Management Supervisor

Arvato is an innovative and internationally leading service provider in the field of e-commerce and supply chain management.

Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products and Publisher .

More than 17,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms as the strategic growth partner for its customers. Arvato combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.

Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA.

What You'll Be Doing

• Developing a solid and trusting relationship between major key customers,
• Understanding the needs and expectations of the customer,
• Determining the needs, requests, and complaints,
• Coordinating the departments in order to ensure the continuity of the satisfaction of key customers,
• Systematic follow-up and guidance for more effective management of logistics operations provided by Arvato,
• Managing the contract process,
• Analysing P&L for key customers,
• Creating cross-selling opportunities.

What You'll Bring

• Bachelor's degree in a related field,
• Minimum 5 years of experience in the logistics sector or e-commerce sector,
• Minimum 3 years of key account management experience,
• Excellent knowledge of MS Office applications (Advanced level of Excel is a must),
• Strong interpersonal and communication skills,
• Being innovative, detail-oriented, result-oriented, problem-solving, and having negotiation skills,
• Time management, planning, and reporting skills,
• Energetic, proactive, eager to learn, and able to take initiative,
• Analytical skills with a leadership approach and a good team player,
• Very good knowledge of English, both written and spoken,
• Have an active driving license (Type B),
• No military obligation for male candidates.

What We Offer

• A global work environment with exposure to international projects and teams.
• Opportunities for professional growth, learning, and career development.
• A collaborative and supportive team culture.
• Being part of Bertelsmann SE & Co. KGaA — one of the world’s leading media and service companies.