Key Account Manager

JOB DESCRIPTION

Experience : 3 - 6 Yrs

Location : Bengaluru

Designation : KAM Generalist

About Company:

This retail intelligence platform helps brands and businesses streamline their sales and distribution processes through advanced technology solutions. By leveraging data analytics, automation, and mobile-first tools, it enables companies to gain real-time visibility into retail operations, improve field efficiency, and drive growth. Widely used by FMCG and consumer brands, the platform plays a crucial role in transforming traditional retail ecosystems into data-driven, agile networks.

Your Duties:

● Be the Batman for the Strategic Accounts:

Think of these Key Customers as the Citizens of Gotham. You will be responsible for their safety (Account Health) & growth (Account growth). You’ll be working with a team of Sales heroes who’re champions in their respective regions but unlike them, you’ll need to look at the Account from a Global lens and figure out which direction we should be heading for. You’ll need to actively seek out opportunities for growth and de-risk threats before they can even arise. Also, just like Batman, you’ll occasionally need to don your Batsuit for the customary ass-kicking so choose your battles well! Whether it is fighting for the rights of your citizens internally or talking to an angry one - you might be required to do so as and when the need arrives.

● Build customer rapports like no one else can pull off:

Keep in constant contact with all major stakeholders at the client's end (both business and functional teams) through weekly, monthly, and quarterly meetups and reviews.

● Create jaw-dropping insights:

Be your customers' advocate, leveraging insights to propose innovative route to market strategies that drive the desired goals.

● Master the art of upselling and cross-selling:

Create opportunities with customers by understanding their business challenges and goals, all aligned with the route-to-market objectives.

● Requirement gathering in a way that nothing is left out:

Dive deep into customer expectations, analyze thoroughly, and create compelling BRDs.

● Be the finest collaborator:

Work closely with all internal departments throughout the entire process to ensure faster go-lives and execution of new initiatives for customers.

● The Superpowers that Matter:

1. Passionate about taking ownership of work and getting a kick out of sales, understanding the importance of numbers, and being target-oriented! (If you can sell the idea of flying to a bird, you are the one).
2. A data-driven mindset is vital, with a keen interest in analyzing data to derive valuable insights that benefit customers.
3. Clarity of thought, excellent communication, and articulation skills.
4. Prior experience working in the consulting space in retail/FMCG in emerging markets would be a significant advantage.