Key Account Manager

Company Overview:

At Opus Global Services LLC, your happiness and success is ours . We mean this not only for our organization and clients, but for our team members as well. We want to help you achieve the success and dreams you strive for while making a difference to families and communities both locally and around the world. The key objective of this position is to be a world class representative and reflection of the client’s brand.

We are looking for the right person who can hold this position with maturity, energy, pro activeness.You are always looking for the best way to balance the needs of the business with sense of urgency & speed. Should be an excellent team player, ready to work under strict timelines and deliver quality output.

Position Overview:

We are looking for a client-focused and performance-driven Key Account Manager (KAM) to manage and grow key client relationships in the C2H and permanent hiring domain. This role requires a strong understanding of both client expectations and recruitment delivery , acting as a bridge between clients and internal teams to ensure consistent success and service quality.

Key Responsibilities:

• Serve as the single point of contact for assigned key clients.
• Understand client hiring needs and workforce planning.
• Maintain high levels of client satisfaction and engagement.
• Collaborate with internal recruitment teams to fulfill open positions in a timely manner.
• Ensure smooth coordination between client stakeholders and delivery teams.
• Monitor candidate progress from submission to onboarding.
• Upsell staffing services, including permanent and C2H hiring, to existing accounts.
• Identify new business opportunities within assigned accounts.
• Track account performance and resolve client concerns proactively.
• Share regular status updates and performance reports with clients.
• Conduct review meetings with clients and internal teams.
• Maintain accurate documentation and follow-up records using CRM tools.

Required Skills & Qualifications:

• 3 -5 years of experience in account management/client servicing in the staffing or recruitment industry
• Good understanding of C2H and permanent hiring models
• Strong interpersonal, coordination, and client-handling skills
• Ability to work independently with attention to detail and timelines
• Proficiency in Excel, MS Office, and ATS/CRM platforms
• Excellent written and verbal communication

Educational Qualification:

• Bachelor’s degree (MBA in HR/Operations is a plus)

Compensation & Benefits:

• Competitive salary
• Performance-based incentives
• Flexible work environment
• Career advancement opportunities in a fast-growing company