Key Account Manager

About Us

Mercurial Minds is a leading provider of Intelligent Automation and digital transformation solutions, specializing in Robotic Process Automation custom solutions and AI services tailored for industries like finance, telecommunications and microfinance. With a proven track record of enabling enterprises to optimize operations, reduce costs and increase productivity, we have become a trusted partner for companies looking to drive sustainable, technology driven growth.

Our approach combines cutting edge technology, expert strategy and seamless integration, empowering businesses to achieve greater operational efficiency and customer satisfaction. We work closely with major organizations, including banks and telecom operators, to bring innovative automation solutions that meet unique industry demands. Our clients include prominent names in the industry who value our expertise and commitment to quality.

About This Role

As a Key Account Manager, you will be a driving force behind our strategic account management and growth efforts. This role is critical to building and nurturing client relationships, developing opportunities within key accounts and delivering on revenue targets. This is not just a client-facing role it is an opportunity to influence and drive value for some of the most important accounts in our portfolio.

Responsibilities

• Serve as the primary point of contact for key accounts, maintaining and strengthening long-term relationships to ensure customer satisfaction and loyalty.
• Identify opportunities for cross-selling and upselling additional products or services, contributing to revenue targets and supporting overall business growth.
• Develop and execute account-specific strategies to achieve revenue objectives, ensuring continued growth of current revenue streams.
• Oversee the governance aspects of ongoing projects, ensuring compliance with established standards, company policies and addressing any issues that may arise.
• Actively intervene when necessary to keep projects on track, ensuring they deliver desired outcomes and meet client expectations.
• Coordinate with internal teams, including sales, delivery and support, to ensure a cohesive and effective service experience for clients.
• Work closely with external partners and stakeholders to align on project goals, setting mutual expectations for successful outcomes.
• Act as a liaison between clients and the company, facilitating open and clear communication to align on objectives and progress.
• Stay informed about industry trends, market conditions and competitor activities to offer relevant insights and strategic guidance to clients.
• Provide valuable feedback and insights from client interactions, helping inform product enhancements and marketing strategies.
• Prepare and present regular reports on account status, revenue performance, and client feedback to internal stakeholders, ensuring transparency and informed decision-making.

Requirements

• 7+ Years of experience in account management or business development in technology and automation sectors, ideally with exposure to telecommunications or financial services clients.
• Expertise in consultative selling and solution-based sales, with a strong focus on value creation for clients.
• Established relationships with senior decision makers in client organizations, particularly in telecom and finance sectors.
• Ability to interpret data, challenge existing processes and deliver insights and recommendations that drive client growth.
• Demonstrated success in managing long sales cycles, involving multiple stakeholders and high deal values.
• Enthusiastic about learning and evolving in a dynamic environment, with the flexibility to adjust to new challenges and technologies.

Education

• Bachelor’s/Master’s degree in Business Administration or a related field.
• Additional certifications or training in Sales, Marketing, Account Management, Project Management or Customer Relationship Management is a plus.

Skillset

• Account Management Expertise
• Sales and Negotiation Skills
• Project Management Abilities
• Analytical and Strategic Thinking
• Strong written and verbal communication
• Familiarity with RPA, AI, SaaS and the telecommunications industry
• Problem-Solving
• Contract Management and Governance

Job Type: Full-time

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person