Key Account Manager

Job Overview
We are looking for a Key Account Manager to join our growing team at Paymob. In this role, you will be responsible for managing and growing relationships with our strategic and high-value merchants, ensuring their success while maximizing revenue opportunities. The ideal candidate is customer-focused, commercially driven, and experienced in managing large accounts.
RESPONSIBILITIES

• Manage and grow relationships with key and strategic merchants to ensure long-term partnerships.
• Act as the main point of contact for assigned key accounts and handle all commercial and operational matters.
• Identify opportunities to increase revenue, upsell, and cross-sell Paymob products and services.
• Monitor account performance and provide data-driven insights to improve merchant growth.
• Collaborate with internal teams such as operations, product, finance, and support to resolve issues and enhance merchant experience.
• Conduct regular business reviews with key clients to align on performance and future opportunities.
• Ensure high levels of client satisfaction and retention.
• Track and report account performance, revenue growth, and pipeline opportunities.
  
  
  

REQUIREMENTS

• 3–6 years of experience in Account Management, Sales, or Partnerships.
• Experience working with enterprise or large-scale clients is highly preferred.
• Strong relationship management and negotiation skills.
• Excellent communication and stakeholder management abilities.
• Ability to analyze data and identify growth opportunities.
• Experience in fintech, payments, banking, or technology industries is a plus.
• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
  
  
  

BENEFITS

• Competitive salary and performance-based incentives.
• Medical insurance coverage.
• Career growth opportunities in a fast-growing fintech environment.
• Exposure to large merchants and strategic partnerships.
• A collaborative and dynamic team culture.