Key Account Manager

Key Account Manager

U.S. Multimodal Logistics | Buffalo, NY 14203 | Full-Time | Compensation Commensurate with Experience

JOIN THE REVOLUTION!

U.S. Multimodal Logistics (USMML) is changing the landscape of the traditional trucking and logistics industry. Our commitment to exceptional customer experience, proactive communication, visibility, technology, and transparency sets us apart. As an asset-based broker, we deliver end-to-end solutions across North America — giving our team a distinct market advantage and our customers a level of service and reliability that non-asset competitors simply cannot match.

We are a growing company proudly rooted in Buffalo, NY — and we are actively looking for driven individuals who want to be part of something bigger, both at USMML and in this city. Buffalo's resurgence is real, and so is ours. If you want to build a career in a city that is on the rise with a company that is doing the same, we want to hear from you.

Our service portfolio spans Drayage, Transloading, Trucking, and Intermodal — and our customer base includes some of the most sophisticated players in global trade, including Freight Forwarders, NVOCCs, and BCOs. As a Key Account Manager, you will be selling solutions to decision-makers who demand expertise, reliability, and a true service partner — not just a vendor. Not familiar with some of these terms yet? That's okay — if you have the drive, we have the training. What matters most is your attitude, your hunger, and your willingness to learn.

This is a newly formed group — and that is a big deal. You will not be stepping into a rigid, pre-defined structure. You will be getting in on the ground floor of something being built with intention, energy, and the full backing of USMML leadership. The team you help build and the culture you help shape will be yours.

We are growing quickly and looking for driven professionals at all experience levels — from ambitious entry-level candidates ready to launch a sales career to seasoned account managers ready to take full ownership from Day 1.

At USMML, our Key Account Managers are not order-takers — they are the architects of the customer relationship. From the first call to long-term retention, you own the account end to end. This is a true cradle-to-grave role in a professional, growth-driven environment where your effort directly determines your trajectory.

What We Offer

· A vibrant downtown Buffalo workspace with access to KeyBank Arena, Canalside, Labatt Draft Room, Ironworks, Riverworks, and everything the renaissance of Downtown Buffalo has to offer — including a rooftop patio and grill in the summer

· Compensation and benefits that are competitive within industry standards — including a base salary and a comprehensive benefits package covering health insurance, 401(k), and paid time off. Eligibility into our commission pool is available upon reaching defined milestones and is based on a clear set of performance metrics — you will always know exactly what you are working toward

· A strong, structured, and involved training program with clear expectations and milestones set from Day 1 — you will always know where you stand, what is expected of you, and what comes next

· Advancement opportunities that are real and accessible — those who are willing to work hard and smart will be given the opportunity to explore growth over time, as job expectations are met and milestones are achieved. We believe in rewarding effort, attitude, and results

· A culture unlike most — there are no corner offices here. We operate on a collaborative, open floor where every voice matters, every win is shared, and every team member is seen. We work hard and we play hard — and we genuinely enjoy doing both together

· A modern, technology-forward environment — we leverage leading TMS platforms, real-time visibility tools, and data-driven processes that will build your skillset and make you a stronger logistics professional for life

· A proud Buffalo, NY home base — we are growing locally and are excited to add talented people who want to be part of the city's resurgence. If you want to build a career and plant roots in one of the most exciting urban comebacks in the country, this is the place to do it

· A career in one of the most in-demand and recession-resilient industries in the world — supply chain and logistics touches everything, and the skills you build here will serve you for life

· A true cradle-to-grave model — you prospect it, you close it, you manage it, you grow it. Full account ownership from first contact through long-term retention

· A ground-floor opportunity to join a newly formed Key Account team — help define how it operates, what it stands for, and where it goes. This is your chance to build something, not just join something

· A defined and transparent career path from inside sales into expanded account ownership and outside sales positions for top performers — we promote from within

· The opportunity to grow and develop your own team(s) as your book of business grows — top performers at USMML don't just build accounts, they build organizations

· Travel opportunities as your accounts grow — expected to be in the range of 10–25% annually as relationships develop and outside sales responsibilities expand

· A professional, collaborative environment where your success is celebrated and your growth is prioritized — this is a career, not a revolving door

What We're Looking For

· A bachelor's degree is preferred but not required — we hire for drive and train for skill. If you have the right attitude and work ethic, we will invest in the rest

· Entry-level candidates and experienced professionals alike — we will train the right person and invest in your growth from Day 1

· Hunger, drive, and a competitive mindset — the candidates who thrive here are self-motivated, accountable, and passionate about winning

· A proven interest or track record in building and growing customer relationships from first contact through long-term retention

· Comfort and confidence working in an inside sales environment, with the drive and ambition to grow into outside sales — including travel of approximately 10–25% annually as your book matures

· Excellent written and verbal communication skills — you can present confidently, communicate proactively, and build trust quickly

· Interest or experience in Drayage, Transloading, Trucking, and/or Intermodal logistics

· Familiarity with or eagerness to learn the dynamics of selling to Freight Forwarders, NVOCCs, and BCOs — understanding their unique needs is a significant advantage

· Strong computer skills across MS Office, cloud-based applications, and TMS platforms

· Critical thinking, negotiation skills, and a solutions-first mindset — we solve problems before customers ask the question

· Strong work ethic and reliability — we work hard, we win together, and we take care of each other; teammates, customers, and carriers are all part of the USMML family

Location

In-person | Buffalo, NY 14203 (relocation required prior to start)

Apply

To explore this opportunity, please submit your resume to pat@portxlogistics.com

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person