Key Account Manager - E Commerce

Position: Key Account Manager – E Commerce

Function : E - Commerce

Location : Gurugram

Industry : Consumer Wellness & Hygiene

Working Days : 6 days ( Saturday - WFH )

About Company: Hiring for our client is a homegrown hygiene and personal-care company and is committed to improving the everyday wellbeing of women and families across India. Built on the belief that access to safe, high-quality hygiene products should never be a privilege, the company focuses on creating thoughtful, reliable, and affordable solutions that support healthier living.

Job Roles & Responsibilities:

• This role will be responsible for the end to end management (Sales, Operations, Marketing, etc.) of the Ecommerce/quick commerce Platforms.

• Drive Sales & overall P&L impact for the company business in alignment with business objectives.

• Ownership and delivery of the commercial plans and brand top line & a bottom line.

• Serve as the primary liaison between ecommerce partners and the brand.

• Build strong relationships and work closely with account managers/SPOC to understand market potential and gain insights into platform-specific trends and consumer behavior.

• Optimize product listings, ensuring that they are optimized for search and conversion on marketplace platforms.

• Identify product, service and account issue and resolve them accordingly.

• Manage inventory, offers/ discounts, promotional strategies, and actionable insights responsibility with ownership to drive key business metrics (Conversion, GMV, Returns, Cancellations, Margins, etc.) on marketplaces.

• Prepare and execute a planning calendar for each season, promotions, and mailer campaigns.

• Implement and utilize analytics to track sales trends and identify opportunities for growth. Conceptualize digital marketing initiatives, analyze data and measure results.

• Overseeing product offer and merchandising. Ensuring sales are maximized and content delivered effectively.

• Experience of working with the startup Industry would be an added advantage.

Required Skills:

• Proven experience as a Key Account Manager. The incumbent should be able to role up sleeves and get hands dirty to ensure Business Growth.
• Must have 3-5 years of experience with Ecommerce Commerce platforms
• Background in Sales and Marketing is essential
• Ability to effectively manage and develop key accounts.
• Experience working with data analytics tools.
• Bachelor’s degree in marketing or related field. Master’s Degree preferred.

Behavioral competencies:

• Good Communication Skills- Written and Verbal English
• Ability to work in fast - paced environment and deliver results under tight deadlines
• Good understanding and comfortable with Ecommerce Platforms, Online systems, Excel etc.
• Ready and willing to take up new challenges and help organize the unorganized, ownership and independent performer
• Consumer mindset to understand user experience, persona and personalized marketing