Key Account Manager - Grocery

About Bella Coffee:

At Bella Coffee, we’re passionate about crafting exceptional beverage experiences—from the perfect espresso shot to vibrant ceremonial-grade matcha. Our mission goes beyond coffee; we celebrate quality, sustainability, and creativity across every cup we serve. Alongside our signature drinks, we proudly offer a wide range of plant-based milks to support evolving tastes and dietary preferences. Whether it’s specialty coffee, matcha, or milk alternatives, we’re here to help baristas and hospitality professionals deliver outstanding moments to every guest. At Bella, it’s all about raising the bar—for beverages, for partners, and for the community.

Role Overview:

We are looking for a Key Account Manager – Retail to lead, grow, and manage our relationships with major retailers, supermarkets, convenience chains, and quick-commerce platforms across the UAE. This role will play a central part in ensuring our brands are well-represented, well-stocked, and driving consistent sell-through.

Responsibilities:

• Manage and develop relationships with key retail and e-commerce accounts across the UAE
• Handle listing negotiations, product placements, pricing, and promotional calendars
• Work closely with buyers, category managers, and in-store merchandising teams
• Monitor stock levels, reorders, and forecast demand based on market performance
• Plan and execute in-store activations, displays, and marketing campaigns
• Coordinate with internal teams (supply chain, finance, marketing) to ensure smooth operations
• Analyze sales data, market trends, and competitor activity to support strategic decisions
• Ensure strong representation and visibility of Bella Coffee brands in retail environments

Who We’re Looking For:

• Previous experience managing retail / FMCG key accounts in the UAE
• Experience in activating brands and planning marketing plans with retailers
• Strong network with supermarkets, convenience chains, and/or quick-commerce platforms.
• Confident communicator with strong negotiation and commercial skills
• Comfortable with data, forecasting, and sales reporting
• UAE driving license (mandatory)
• Fluent in English — Arabic is a plus