Key Account Manager-Ops

Job Purpose

The Key Account Manager is responsible for managing and growing strategic/key customer accounts, building long-term partnerships, ensuring customer satisfaction, and driving revenue growth through structured account planning and execution.

Key Responsibilities Account Management

• Manage and nurture assigned key accounts to ensure long-term business relationships.
• Act as the single point of contact for key customers.
• Understand customer business needs and align company solutions accordingly.
• Ensure timely order processing, delivery coordination, and issue resolution.

Sales & Revenue Growth

• Helping to achieve sales targets and revenue objectives for assigned accounts.
• Identify upselling and cross-selling opportunities.
• Prepare and execute account growth plans.
• Monitor payment cycles and ensure timely collections.

Client Relationship & Engagement

• Conduct regular client meetings, reviews, and business discussions.
• Handle escalations professionally and ensure quick resolution.
• Maintain high customer satisfaction and retention levels.

Coordination & Internal Collaboration

• Work closely with sales ops, marketing, supply chain, service, and finance teams.
• Share market feedback, competitor insights, and customer trends.
• Support new product launches and promotional activities.

Reporting & Analysis

• Prepare weekly/monthly sales and account performance reports.
• Track KPIs such as revenue, growth, collections, and customer engagement.
• Maintain accurate CRM and customer records.

Key Skills & Competencies

• Strong relationship management and negotiation skills
• Excellent communication and presentation abilities
• Strategic thinking with execution focus
• Data-driven approach and analytical mindset
• Ability to handle multiple accounts and priorities
• Proficiency in Tally, Billing, MS Excel, CRM tools, and reporting

Qualifications

• Bachelor’s degree
• MBA (Sales/Marketing) preferred
• Relevant experience in B2B / Channel / Dealer Management (industry-specific if required)

Key Performance Indicators (KPIs)

• Sales & revenue achievement
• Account growth & retention
• Collection efficiency
• Customer satisfaction score
• Number of active and repeat orders
• Billing & Tally

Why Join Us

• Opportunity to manage high-value strategic accounts
• Growth-oriented organization
• Performance-driven culture with learning opportunities

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person