Key Account Officer

We are looking for a proactive Key Account Officer to manage and grow our key client relationships while ensuring seamless service delivery and high customer satisfaction.

Key Responsibilities

• Build strong relationships with key clients to drive retention and repeat business
• Act as the main point of contact, handling inquiries and resolving issues efficiently
• Coordinate with internal teams to ensure smooth operations and service delivery
• Monitor fleet activities related to accounts (allocations, maintenance, returns)
• Manage contracts, ensure accurate records, and oversee timely renewals (Istimara)
• Prepare and issue invoices, and follow up on collections
• Conduct regular client reviews and identify opportunities for improvement

Requirements

• Bachelor's degree in Business, Marketing, or related field
• Minimum 2 years of relevant experience
• Strong communication, problem-solving, and stakeholder management skills