Key Accounts Manager

About:

At Nuwizo Digital, we are not just another marketing agency; we build poerful brands that speak, perform, and stand out. From premium ad campaigns to cinematic brand storytelling. Our work defines what creativity means in the digital era.

Key Responsibilities:

SOP & Process Management

• Maintain and strictly follow internal SOPs for client onboarding, execution, reporting, and escalation
• Ensure all activities are process-driven, documented, and repeatable
• Continuously improve SOPs based on execution gaps and client feedback

Project Tracking & Timely Delivery

• Own and maintain the project tracker for all assigned clients
• Track deliverables across SEO, Ads, Social Media, Design, Content & Web teams
• Ensure on-time delivery of all tasks, campaigns, creatives, and reports
• Proactively identify risks, delays, or dependency issues and resolve them before escalation

Reporting & Feedback Loop

• Send weekly / monthly performance reports to clients on time
• Clearly explain results, insights, and next steps (not just numbers)
• Collect structured client feedback after reporting and review calls
• Convert feedback into action items for internal teams

Client Success & Retention

• Act as a Client Success Owner, not just a coordinator
• Ensure clients feel supported, heard, and confident in delivery
• Drive high retention, renewals, and long-term relationships
• Handle concerns, complaints, and escalations professionally and calmly
• Identify churn risks early and take corrective action

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person