Key Customer Manager

Key Customer Manager

About TLS Logistics:

TLS Logistics has been a trusted 3PL partner for businesses since 2000, delivering tailored, reliable, and innovative logistics solutions to eco-conscious companies. Our integrated services include 3PL operations, bonded and non-bonded warehousing, distribution, fulfillment, and international freight forwarding across air, sea, road, and intermodal routes.

With over 1,100 experienced professionals, we proudly serve more than 1,000 satisfied clients, in industries like FMCG, Food & Beverage, Packaging, Automotive, and Healthcare. As one of Turkey’s fastest-growing logistics companies, TLS Logistics continues to expand its operations globally, delivering reliable and innovative solutions tailored to the needs of modern supply chains.

We are growing rapidly, with a strong presence in key locations, including Rotterdam, Liverpool, New Jersey, Nevada , and Istanbul , and we are committed to expanding our network even further to meet the demands of a globalized logistics.

Why Us?

As we extend our reach to Europe’s largest port, we’re looking for visionary individuals to join our team. Be part of a company that thrives on innovation, values transparency, and builds enduring client partnerships through measurable and traceable operational excellence.

At TLS, you’ll have the opportunity to:

• Work in a company committed to environmental sustainability and operational excellence.
• Be part of a team driving continuous improvement and future-focused strategies.
• Build your career in a dynamic and international environment with significant growth potential.

This is more than a job – it’s your chance to make a lasting impact on the world of logistics. Step into a future where speed, sustainability, and global connectivity define success.

Responsibilities

• Manage and develop relationships with assigned key customers
• Act as the main point of contact for strategic and international accounts
• Ensure customer satisfaction by coordinating closely with Operations, Sales, Pricing, and Finance teams
• Monitor service quality, KPIs, and SLA compliance
• Lead regular business reviews and performance meetings with customers
• Identify upselling and cross-selling opportunities within existing accounts
• Handle customer escalations and ensure timely resolution
• Support contract renewals and commercial discussions
• Maintain accurate customer data and reporting in internal systems

Requirements

• Bachelor’s degree (Business, Logistics, Engineering, or related fields preferred)
• Minimum 6–8 years of experience in Key Account / Customer Management
• Strong background in logistics, freight forwarding, transportation, or supply chain
• Advanced / Fluent English is mandatory (daily communication with international clients)
• Excellent communication, negotiation, and stakeholder management skills
• Strong analytical skills and commercial awareness
• Proficient in MS Office (especially Excel and PowerPoint); CRM experience is an advantage

What We Offer

• Managing strategic, international key accounts
• Global exposure within a fast-growing logistics organization
• Career development opportunities
• Competitive compensation and benefits

Step into your next career adventure with TLS Logistics.

Join us in shaping the future of warehouse, fulfillment, and 3PL operations.

Apply now and be part of a team committed to innovation, excellence, and sustainability.

TLS Logistics is an Equal Opportunity Employer

We are committed to building a diverse, inclusive, and equitable workplace. All candidates will be assessed transparently and fairly regardless of race, gender, background, orientation, or beliefs. At TLS, we believe that quality and integrity begin with people—and every individual brings value to our shared journey.