Key Holder

POSITION OVERVIEW

POSITION OVERVIEW

Herbwell Cannabis is hiring driven, high-energy Key Holders who take pride in their work and lead from the front.

This is not a passive retail role. As a Key Holder, you are responsible for the pace, performance, and professionalism of every shift. You will lead a team, make real-time decisions, and ensure the store is running at a high level—whether it’s busy or slow.

If you’re someone who stands around waiting to be told what to do, this is not the role for you. If you take initiative, hold yourself and others accountable, and want to grow—keep reading.

WHAT YOU’LL DO

• Lead shifts and act as Manager-on-Duty
• Set the tone for urgency, productivity, and customer experience
• Delegate and actively manage downtime (cleaning, restocking, outreach, reviews, merchandising—no idle time)
• Coach budtenders to improve sales, product knowledge, and engagement
• Step in and support wherever needed—this is a hands-on leadership role
• Drive sales through strong recommendations and customer connection
• Execute opening/closing procedures and ensure cash accuracy
• Keep the store clean, organized, and running efficiently at all times
• Ensure full compliance with MA CCC regulations and company SOPs

WHAT SUCCESS LOOKS LIKE

• A team that is engaged, moving, and productive—not on their phones
• Customers who feel taken care of and come back
• Strong sales performance and smooth operations
• A store that looks sharp, stocked, and dialed in every shift

CORE RESPONSIBILITIES

• Deliver top-tier customer service with confidence and energy
• Educate guests on cannabis products, effects, and safe use
• Maintain strong product knowledge and stay current on trends
• Accurately process transactions and manage cash drawers
• Support online order fulfillment and inventory organization
• Complete all required training (RVT + ongoing education)

QUALIFICATIONS

• 21+ and able to pass CORI background check (required)
• 1+ year retail or leadership experience preferred
• Strong communicator who can lead, direct, and hold others accountable
• Self-starter with a high sense of urgency and ownership
• Able to stay composed and effective in high-volume environments
• Flexible schedule (nights, weekends, holidays required)
• Able to stand for long periods and lift up to 30 lbs

WHY HERBWELL?

• Real opportunity to grow into leadership roles
• Performance-based incentives, tips, and bonuses
• A team that values effort, accountability, and good energy
• Fast-moving environment where your work actually matters

We’re building a team of people who show up, work hard, and take pride in what they do. If that’s you, we want to meet you.

We are an Equal Opportunity Employer and welcome applicants from all backgrounds.

Dispensary Agents will be responsible for hosting, educating and assisting Adult-Use guests within the Budega Inc. DBA Herbwell Cannabisdispensing location. All Dispensary Agents will attend a training course conducted by Budega Inc. DBA Herbwell Cannabisas well as state required RVT prior to executing any job responsibilities. Upon completion of all required training, Dispensary Agents will assist 21+ guests on the retail floor and execute cannabis transactions from start to finish.

In the cannabis industry there are some essential qualifications that include but are not limited to; a passion for the plant, a desire to expand product knowledge, high quality customer service and respect for compliance. They will be expected to verify customer ID cards, answer questions regarding cannabis product information, safe consumption and general use. Dispensary Agents will use the consultation time with guests to inform them of necessary compliance regulations that impact their purchase, transport, storage and use of the cannabis products. Dispensary Agents will be responsible for understanding the guests needs and guiding them to an appropriate product selection. This requires good listening skills, an understanding of the product selection available and the ability to communicate necessary information. Since cannabis is a highly regulated industry, it is essential that Dispensary Agents distribute products to guests correctly and in a compliant manner. Cash handling skills, attention to detail, as well as developing an understanding of Massachusetts (CCC) rules and regulations will be a daily responsibility. The role and responsibilities of all Dispensary Agents will be overseen by the General Manager and their leadership team; Assistant Manager.

GENERAL RESPONSIBILITIES

● Attend and complete Responsible Vendor Training Program (RVT) as well as 8 hours of annual training

● Application of all company SOPs to ensure retail regulatory compliance and efficient work environments

● Customer service and advanced communication skills

● Educate and provide all guests with consumer education materials

● Maintain a friendly, positive and outgoing demeanor while interacting with guests

● Ability to retain knowledge of the current cannabis and non-cannabis product selection

● Ongoing development and advancement of cannabis knowledge; industry knowledge, product trends, news, etc.

● Advanced listening skills and ability to provide quality product recommendations

● Develop a comprehensive knowledge of cannabis relating to Adult-Use consumers and relevant regulations

● Understanding and execution; proper guest identification, confidentiality and privacy

● Understanding and execution; safe cannabis handling and storage practices

● Understanding and execution; proper anti-diversion tactics

● Hold safety and security to a high standard

● Ability to utilize a POS system and other technology to complete transactions in a compliant manner

● Maintain and balance a daily cash drawer

● Preparing, organizing and transacting online orders

● Daily dispensary operating tasks; cleaning, organizing, auditing, and performing other duties as assigned

● Positively contribute to the organization and the ideals set forth by Budega Inc. DBA Herbwell Cannabis

QUALIFICATIONS

● At least 21 years of age and legally authorized to work in the US; state required

● Ability to pass a CORI background check; state required

● Ability to adapt to frequent and essential business changes

● 1+ year customer service and cash handling experience preferred

● Must be a reliable and dependable applicant

● Heightened attention to detail

● Ability to quickly learn procedures, acquire cannabis product knowledge and apply the knowledge in the workplace

● Excellent listening, communication and organizational skills

● Ability to effectively communicate with customers, fellow employees and managers

● A desire to help others, people-oriented, team-oriented perspectives within the workplace

● Must be able to thrive as an individual employee but also work well with others

● Ability to remain calm and organized in high-volume sales scenarios

● Ability to have a flexible schedule, open availability required (nights, weekends, holidays)

● Ability to utilize a computer (POS system, email, etc.) and other necessary technology (printers, copy machines, barcode scanners, etc.) to complete sales related tasks

● Ability to stand for long periods of time (10 hour shifts) and lift up to 30 lbs

● Bending and crouching will be a repetitive movement on the sales floor

● Ability to work in person, non-remote position

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $17.50 - $20.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Six areas of genius - Pick top 2 Letters that you could do all day long and bottom 2 that frustrate you

W - Identifying the need for improvement and asking questions
I - Creating/Coming up with ideas
D - Making decisions and evaluating ideas
G - Inspiring or rallying others to take action
E - Helping in the implementation of an idea
T - Finishing projects

• Why Herbwell?

Ability to Commute:

• Cambridge, MA 02138 (Required)

Ability to Relocate:

• Cambridge, MA 02138: Relocate before starting work (Required)

Work Location: In person