Keyholder- SALES LEAD / Ventas / Joyería CXC @ The Mall of San Juan

Job Title: Retail Sales Representative

About CXC:

CXC is an exclusive brand specializing in gold and silver-plated accessories, featuring artisanal finishes in vegetable-tanned leather. Our products are handcrafted with care, 100% in Spain, and reflect a deep commitment to detail. Each timeless piece embodies character, maturity, and evolution, appealing to those who appreciate the artistry behind unique, thoughtfully designed items.

Founder: Concha Díaz del Río

Concha Díaz del Río, the visionary behind renowned brands like Acherón, Uno de 50, and Nº3, has returned with her latest project, CXC, where tradition meets modern elegance.

Visit Us:

• Website: www.cxc-pr.com
• Instagram: cxc.puertorico

Position Overview:

We are seeking a passionate Retail Sales Representative to deliver exceptional customer service and achieve sales targets. The ideal candidate will possess strong communication skills, making customers feel welcome and valued in our store. You will play a key role in identifying customer needs, presenting our unique products, and providing tailored solutions. A positive attitude and a proactive approach to resolving customer concerns will be essential for success in this role. Ultimately, you will help ensure customer satisfaction and contribute to the store’s profitability.

Key Responsibilities:

• Greet and assist customers with enthusiasm
• Provide accurate information regarding product features, pricing, and after-sales services
• Answer customer inquiries about specific products and services
• Conduct price and feature comparisons to aid in purchasing decisions
• Cross-sell complementary products to enhance customer experience
• Maintain well-stocked and visually appealing displays
• Manage merchandise returns efficiently
• Collaborate with the Retail Sales team to ensure outstanding service, especially during peak times
• Inform customers about current promotions and special offers
• Gather and relay customer feedback to the Store Manager
• Stay informed about new products and services to enhance customer engagement
• Meet daily and monthly sales goals

Qualifications:

• Proven experience as a Retail Sales Representative, Sales Associate, or in a similar role
• Strong understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory management and stocking procedures
• Basic math skills for transaction handling
• Track record of meeting or exceeding sales quotas
• Excellent communication skills with a focus on building trust and rapport
• Ability to thrive in a fast-paced environment
• Flexible availability to work various shifts
• High school diploma or equivalent

What Awaits You:

• Competitive Compensation + Rewarding Earnings: Enjoy a generous hourly rate along with a lucrative commission structure that recognizes your contributions.
• Exclusive Employee Perks: Access special discounts on our stunning accessories, allowing you to share the luxury with friends and family.
• Career Development Opportunities: We are committed to your advancement—your success is integral to our mission!

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person