Kitchen & Bath Retail Sales Specialist

Job description

Schedule: M-S 40 to 50 hrs. a week (additional day off during the week).

Dress Code: Business casual. HRSW apparel

Overview:

The Retail Sales Representative is the face of Hard Rock Stone Works in the showroom and plays a critical role in guiding customers through the selection and purchasing process for granite, quartz, and solid surface countertops. This role is responsible for creating a welcoming and informative experience, generating quotes, following up on leads, and converting visitors into satisfied customers. The ideal candidate is a motivated, outgoing individual who thrives in a fast-paced, customer-focused environment and enjoys helping people bring their home projects to life.

Job Description: Conducts exceptional customer service out in the field via face-to-face interactions with both internal and external customers. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Demonstrate excellent social skills in order to foster strong relationships.

Key Responsibilities:

Customer Engagement

• Greet walk-in customers and provide product education, design guidance, and material selection support
• Build strong rapport with homeowners, designers, and contractors through effective communication and trust
• Guide customers through the Hard Rock sales process—from material selection to quote generation and contract signing
• Responsible to answer phones and respond to emails in a professional and timely manner
• Ability to drive to job sites or showrooms to provide in home estimates, take measurements, deliver product, etc.

Sales Performance

• Meet or exceed monthly sales targets and individual performance goals
• Follow up on showroom visits, web leads, and referrals using CRM or designated tracking tools
• Upsell edge profiles, sinks, backsplash, and other accessories to increase project value
• Ensure accurate documentation of customer quotes, job specs, and communication notes

Quoting & Documentation

• Prepare and present professional, detailed quotes based on customer selections and project details
• Coordinate with project coordinators and scheduling to ensure customer timelines and expectations are met
• Maintain accurate and complete records of customer interactions and transactions

Showroom Maintenance

• Maintain clean, organized, and visually appealing displays of stone slabs, samples, and product literature
• Ensure signage and promotional materials are current and well-stocked
• Report low sample inventory or showroom needs to the Retail Sales Manager

Team Collaboration

• Work closely with Project Coordination, Templating, and Install teams to support a smooth customer journey
• Attend sales meetings, product training sessions, and marketing events as needed
• Support showroom events, home shows, or special promotions as scheduled

Qualifications:

• 1–3 years of retail sales experience, preferably in home improvement, remodeling, or interior design
• Strong communication and customer service skills
• Comfortable working with design concepts, measurements, and custom projects
• Ability to manage multiple customers and leads simultaneously
• Basic math skills and proficiency with Microsoft Office and CRM software
• Prior experience with granite, quartz, or countertops is a plus
• High school diploma or equivalent required

Preferred Traits:

• Outgoing and enthusiastic personality with a passion for design and home transformation
• Goal-driven and self-motivated with a strong sense of accountability
• Detail-oriented and organized with strong follow-up habits
• Team player who thrives in a collaborative, fast-paced environment

Why Join Hard Rock Stone Works?

Hard Rock Stone Works is a leader in custom granite and quartz fabrication and installation, with over 20 years of delivering exceptional craftsmanship and customer experiences. As a Retail Sales Representative, you’ll help customers design their dream kitchens and bathrooms while earning strong commissions and working in a team-focused, supportive environment.

Benefits:

• Advancement opportunities
• Personal Time Off (PTO) after 90 days
• Monthly Medical insurance stipend after 90 days
• 401K after 1 Year with 4% match
• Mileage/Car Stipend/Reimbursement
• Rewards, and Performance Bonus opportunities

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 3 years (Preferred)
• Granite: 1 year (Preferred)
• Kitchen & Bath Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person