Kitchen Designer Support Specialist

Location: Remote (Available in FL, GA, IL, MI, MA, NY, PA, TX, WI)

You belong here!

We are seeking experienced Professionals with a background in kitchen design, sales, or customer service to join our growing team. The ideal candidate brings strong customer engagement and sales experience, hands-on proficiency with CRM systems, and a solid understanding of kitchen design or furniture sales environments or alternatively customer facing retail experience.

Position Overview:

This role aims to create a unified customer support source for the Sales and Kitchen Design Teams with a service model that provides real-time design support (calls, renders, live chat, and layout advice) for all RTA customers, reducing handoff delays and increasing conversion and revenue.

Duties and Responsibilities:

• Designing kitchens, bathrooms, bars, entertainment centers and more utilizing Design20/20 software
• Corresponding with accuracy and clarity over email - excellent written and verbal communication skills are integral to the role
• Strong organizational skills and the ability to be proactive in following up on tasks and assignments is also critical
• Working at a fast pace with the ability to multitask with assignments at various stages is an everyday part of this position
• Able to create carts from cabinet lists and layouts

Role Specific:

• Customer facing for all urgent or direct calls into design but will not have an active booking slot as to remain open for immediate assistance.
• Will assist and work directly with other DSS members with workloads.
• Will also assist DSS members as backups when they are out. Examples: taking over call slots, helping out with pricing as needed and only in urgent matters.
• Will be a direct line for all renders, pricing assists or anything sales would need assistance with.
• Work directly with KD management on a daily basis to ensure priority work is managed.
• Meet with senior management and QA on a regular basis to evaluate position and needs for the sales team to enhance customer experience and customer service.
• Assist in de-escalation from transfers from sales department
• Monitor slack channels for direct assistance with sales

Administrative:

• CRM - administration of and understanding of customer stages and workflows
• Live Chat - administration of and follow-up tasks in CRM
• Using shared files to upload documents and kit files
• 2020 software and catalog maintenance, updates, and 2020 shared file maintenance
• Attend all ongoing training and DSS team meetings

About the company:

The RTA Store, Inc. is a family-owned and operated company committed to delivering high-quality cabinetry solutions for kitchens, bathrooms, laundry rooms, offices, entertainment spaces, bars, and closets. As a nationwide provider, we proudly serve as a one-stop destination for thoughtfully designed, affordable home cabinetry solutions—combining craftsmanship, convenience, and personalized service in every project.

Pay: From $39,520.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: Remote