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KPO - Quality Analyst -Deal Ops
India
JOB DESCRIPTION
Skill – Quality Analyst – Deal Ops - KPO
Role / Tier: - Quality Analyst – Deal Ops KPO / Tier 3
Role Objective:
Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.
Key Responsibilities:
Perform QA checks on workflows Request verification form.
Validate order details: units of service, approvals, contract terms, invoicing details.
Conduct sanity checks on order implementation and renewal cases.
Document errors, categorize by severity, and Submit RCA.
Provide feedback to assigned team members to prevent repeat errors.
Maintain audit logs and compliance reports.
Skills & Qualifications:
Bachelors degree (Business/Finance/Operations).
2-4 years of QA experience in order management, deal execution, or BPO/KPO processes.
Strong attention to detail and analytical ability.
Familiarity with SAP, CRM, or workflow tools preferred.
Effective written and verbal communication.
Effective coaching and remedial skills
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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