SUMMARY:

This staff position within the IT Department is responsible for ensuring continuity of computer system services for IT customers by providing the technical expertise, assistance, and project coordination necessary to install and support IT systems.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily while following all standards, processes, and procedures. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES & RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Assure continuity of computer systems for all customers.
• Install selected desktop software and hardware products.
• Coordinate with customers for upgrading refresh selected devices.
• Restore customer desktop and applications on refresh or recovery situations.
• Have familiarity with both physical and virtual server environments.
• Provide helpdesk support and team within IT as necessary.
• Ability to communicate effectively verbally and in writing.
• Be "on-call" for all periods as assigned by the manager.
• Ability to work with minimal or no supervision.
• Meet expectations for attendance and punctuality.
• Work overtime and/or non-standard shifts.
• Provide technical assistance and advice to customers as needed.
• Basic understanding of networking, cabling infrastructure and standards.
• Assist with the customization and adaptation of existing programs to meet customer requirements.
• Provide telephone, face-to-face and online support to customers.
• Willingness and ability to receive training for additional IT job requirements.
• Ability to work in stressful situations.
• Attention to detail.
• Evaluate situational tasks, prioritize, and execute in priority of critical need.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• • Microsoft Windows installation/configuration experience
  • Microsoft Office installation
  • Domain account management
  • Desktop computer setup experience