L1 Technical Support

Overview
Join our dynamic team as a Technical Support specialist, where your passion for technology and customer service will drive impactful solutions for users facing hardware, software, and network challenges. This role offers an exciting opportunity to troubleshoot complex IT issues, support diverse operating systems, and enhance user productivity through expert assistance. You will be the frontline responder ensuring seamless computer management, network connectivity, and system security across various platforms. If you thrive in a fast-paced environment and love solving technical puzzles, this position is your chance to make a real difference while developing your IT support expertise.

Responsibilities

• Provide comprehensive technical support for computer hardware, operating systems (Windows, macOS, Linux), and software applications.
• Troubleshoot and resolve issues related to desktop support, network connectivity (LAN), VPN access, firewalls, and IT infrastructure components.
• Manage computer systems using tools like BMC Remedy, ServiceNow, and Jira to document incidents, track resolutions, and escalate issues as needed.
• Assist users with software troubleshooting, operating system configurations, and hardware repairs or replacements.
• Support computer management tasks including software installations, updates, and hardware upgrades to optimize system performance.
• Configure and maintain network components such as LANs, switches, routers, and wireless access points to ensure reliable connectivity.
• Communicate clearly with end-users to diagnose problems effectively while delivering exceptional customer service in a help desk environment.

Experience

• Proven experience in IT support or help desk roles with a focus on desktop support and technical troubleshooting.
• Strong knowledge of operating systems including Windows, macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN setup, VPN configuration, firewalls, and network security protocols.
• Hands-on experience managing computer hardware components and troubleshooting software issues across multiple platforms.
• Proficiency with IT management tools like ServiceNow, Jira, BMC Remedy or similar ticketing systems.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks efficiently in a fast-paced setting while maintaining attention to detail. This role is ideal for motivated individuals eager to develop their IT infrastructure skills while providing top-tier support that keeps our technology running smoothly. Join us in empowering users through innovative solutions and outstanding service!

Pay: From $14.00 per hour

Work Location: In person