L2 Desktop Support Engineer

Job Title: L2/L3 Service Desk / Field Services Support / IT Support

Location: Minneapolis, MN ( 5 days Onsite)

Scope of Activities

• Desktop hands and feet support
• Perform Call Logging, Respond to IT issues, requests, and queries from users via Telephone, email, chats.
• Support Phone Calls, by logging to Nice Softphone.
• Asset refresh
• Hardware break-fix of end-user devices
• Mobile device troubleshooting.
• Conference room support — Audio-Video conferencing room support
• Smart hands support.
• Liaison with LTIMindtree Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites).
• Third Party / OEM Vendor coordination

Thanks & Regards
Poonam Kumari
Kodeva LLC | One Loudoun | Virginia
Poonam.Kumari@kodeva.com
Desk +1 (571)-651-9918

Job Type: Contract

Pay: $27.65 - $33.30 per hour

Work Location: In person