L2/L3 IT Support Engineer for Qatar

We are looking for the position of Enterprise Services Support – L2/L3 for Qatar location.

If you are available, please send your cv immediately.

Role Summary

The Enterprise Service Support Engineer (L2/L3) is responsible for maintaining, supporting and optimizing all enterprise services platforms. The role focuses on day-to-day operations, resolving complex incidents, performing advanced troubleshooting and monitoring & maintaining all enterprise services platforms and systems.

Key Responsibilities

• Perform day-to-day operations for network and security-related tasks.
• Resolve complex and critical network incidents and escalations.
• Provide advanced troubleshooting across the different components of all enterprise services platforms and services including on-premises and cloud-based solutions.
• Perform proactive monitoring, system health checks and performance optimization.
• Maintain accurate system documentation, diagrams, and configurations.
• Collaborate with cross-functional teams to support business requirements.

Technical Skills & Competencies

• Strong understanding of Identity, infrastructure services, and virtual app and desktops delivery concepts.
• Hands-on experience with Microsoft on-premises and cloud-based technologies including but not limited to:
• Common infrastructure: Active Directory, File Servers, Certificate Authority and PKI models, Windows Servers (2019 and above) and Windows 11 Endpoint OS.
• Microsoft Exchange On-premises solution and Microsoft 365 Cloud Services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure Information Protection, and Copilot)
• Hands-on experience and knowledge of complementary solutions such as Anti-Virus, Citrix (XenApp and VDI), virtualization and networking concepts.
• Analytical and Problem-Solving Skills
• Scripting and Automation capabilities

Experience & Qualifications

• 6–10+ years of experience in enterprise Microsoft-based support or operations.
• Proven experience supporting complex infrastructure and security environments.
• Strong problem-solving, communication, and documentation skills.
• Relevant certifications in Microsoft 365 & Productivity or MCSA/MCSE, Citrix Certified Professional or Citrix Certified Expert equivalent preferred.

If you are interested, please send the below details at the earliest.

• Your CV in word format:
• Total Yrs of Experience:
• Relevant experience in enterprise Microsoft-based support or operations -:
• Experience in Active Directory, File Servers, Certificate Authority and PKI models, Windows Servers (2019 and above) and Windows 11 Endpoint OS:
• Experience in Microsoft Exchange On-premises solution and Microsoft 365 Cloud Services (Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure Information Protection, and Copilot:
• Any other Certifications:
• Current Salary:
• Salary Expectation in QAR:
• Notice Period:
• Current Location:
• Nationality:
• Visa Type:
• You can be able to relocate to Qatar:

Pay: QAR5,000.00 - QAR6,000.00 per month

Work Location: In person