L3 Java Support Lead (Java + Unix/Linux + SQL + Scripting)

We Are Hiring: L3 Java Support Lead (Java + Unix/Linux + SQL + Scripting)

We are looking for an experienced L3 Java Support Lead with strong Java development skills, deep troubleshooting expertise, and prior experience in ITIL-aligned production support environments. This is a Remote Work from Home opportunity.

Role Summary:
As an L3 Java Support Lead, you will act as the escalation point for critical production incidents, perform root cause analysis, implement permanent fixes, and contribute to code changes for application stability, performance, and functional enhancements. You will also mentor a team of 3–8 members to ensure smooth operations.

Key Responsibilities:

Application Support (L3)

• Act as the escalation point for application-related incidents and problems
• Perform in-depth root cause analysis (RCA) and implement permanent fixes
• Monitor application health, performance, and availability using enterprise monitoring tools
• Coordinate with L1/L2 support teams to resolve production issues within SLAs
• Maintain runbooks, SOPs, and knowledge base documentation for operational excellence

L3 Development & Enhancements

• Analyze business and technical requirements to design and implement changes in Java applications
• Develop, test, and deploy bug fixes, performance optimizations, and minor enhancements
• Collaborate with core development teams to push strategic changes into the main codebase

Required Skills & Experience:

• 6–9 years in application support or development within enterprise environments
• Strong proficiency in Java
• Solid understanding of SQL and database fundamentals
• Experience with Unix/Linux environments and shell scripting (Shell/Bash/Python)
• Working knowledge of ITIL framework—Incident, Problem, and Change Management
• Strong analytical skills, ability to handle pressure in production-critical environments
• Self-driven, adaptable, and able to manage multiple priorities
• Hands-on coding skills: able to write 8–10 line code snippets for fixes and enhancements
• Experience in team mentoring (managing 3–8 team members)

Other Details:

• Location: Remote
• Shift Timings: 6 AM – 3 PM | 1 PM – 10 PM (monthly rotation)

Job Types: Full-time, Permanent

Pay: Up to ₹2,700,000.00 per year

Application Question(s):

• What is your official notice period? Are you currently serving it? If yes, please mention your last working day.

Work Location: Remote