Lab Support Engineer

Roles& Responsibilities:

Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently
Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems
Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure
Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes
Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards
Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions
Identify opportunities for continuous improvement and innovation within digital lab environments

Education & Experience:

Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience)
Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment
Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration
Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices
Basic scripting or automation experience (e.g., Python, PowerShell, or similar)
Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions
Strong communication and stakeholder management skills, with attention to detail and documentation accuracy
Bachelor's degree in Computer Science, Engineering, or a related technical discipline or equivalent experience
Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations
Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11)
Familiarity with instrument integration, imaging solutions, and lab network infrastructure
Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools
Strong balance of LIMS administration and hands-on laboratory systems experience

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