Laboratory Operations Manager

OPEN Healthcare is an advanced laboratory committed to enhancing the quality of life for our patients. Our laboratory is equipped with state-of-the-art technology, aiming to deliver sustained quality of services. At OPEN Healthcare, we provide high-quality, reliable, and affordable laboratory and diagnostic services, ensuring accurate and rapid test results. Our extensive test menu designed to meet your health and wellness needs. OPEN Healthcare specializes in esoteric clinical tests including allergy, molecular testing, and other custom assays with mass spectrometry. Learn more aboutOPEH Healthcare at www.ohcus.com.

We are currently seeking a Laboratory Operations Manager to join the Laboratory team. As our Laboratory Operations Manager, you will play a key role in the day-to-day operations of the clinical laboratory, including people management of technical staff, quality control monitoring, and ensuring operational efficiency. This position works under the direction of the Laboratory Director to maintain compliance with regulatory requirements while managing laboratory resources and personnel.

ROLES & RESPONSIBILITIES

• Oversee daily laboratory operations, workflow, and staff scheduling to ensure efficient service delivery and timely test turnaround. Follow up with the progress of the send-out tests, and ensuring the proper use and maintenance of laboratory equipment and supplies.
• Review and update standard operating procedures (SOPs) and maintain all necessary documentation for accreditation and compliance.
• Manage direct reports of technical and support staff, including training, competency assessments, performance evaluations, and corrective actions, while fostering a positive and collaborative work environment.
• Monitor and optimize workflow, implement process improvements, and lead continuous quality improvement initiatives.
• Manage laboratory supply inventory, equipment maintenance, and vendor relations, including contract negotiations, cost control, and budget monitoring.
• Evaluate and implement new testing procedures, methodologies, and technologies.
• Analyze the test result data for the lab as a whole. Prepare operational and performance reports, track key metrics, and participate in laboratory leadership meetings. This may include creating ad-hoc reports, managing testing statistics, mapping and integrating codes, and making final testing remarks.
• Maintain and troubleshoot the Laboratory Information System (LIS) and ensure compliance with CLIA, CAP, OSHA, HIPAA, and other regulatory standards.
• Implement and monitor quality control and assurance programs to meet regulatory standards (e.g., CAP, CLIA, Joint Commission), ensure safety protocols are followed, and address any identified deficiencies. May include proficiency testing, monitoring quality indicators, and supporting regulatory inspections.
• Collaborate with physicians, healthcare providers, and other departments to support patient care and client services, including handling customer service issues.
• External Stakeholder Management: Serve as a main liaison between the lab and our clients, business partners, including hospital departments, vendors, or auditors.
• Act as a resource for technical and administrative issues, helping to resolve complex problems and implementing new technical procedures.
• Identify and implement performance improvement projects and contribute to the development and validation of new assays and procedures.
• Support both B2B and B2C operations, including coordination of individual specimen/package processing.
• Stay up-to-date with all applicable health, safety, and accreditation standards, and participate in audits to ensure ongoing compliance.
• Perform other related duties as assigned.

POSITION REQUIREMENTS

• Current state licensure where applicable is required. See below for more information.
• Must have current certification as a Medical Technologist (MT/MLS) from ASCP or equivalent organization.
• Bachelor's degree in Medical Technology, Clinical Laboratory Science, or related field is required, with Master's degree preferred.
• Minimum of 5 years of CLIA clinical laboratory experience with at least 3 years of experience of managing direct reports in a supervisor role is required.
• Must demonstrate thorough knowledge of CLIA regulations, laboratory safety practices, and quality control procedures.
• Strong attention to detail.
• Strong operational management skills combined with in-depth knowledge of clinical laboratory procedures, and regulatory requirements.
• Excellent leadership abilities, strong problem-solving skills, and proficiency with laboratory information systems.
• Must be able to work on-site in our Gardena laboratory/office.

LICENSE & CERTIFICATION REQUIREMENTS

• Clinical Laboratory Scientist License (Required)

PREFERRED QUALIFICATIONS

• Proven experience in a leadership or people management role, with a track record of developing and retaining talent, and building strong, trusting relationships.
• Proven experience in managing multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.
• Bilingual fluency in Korean (spoken and written) is preferred, but not required.

SCHEDULE

• Full-time from Monday to Friday
• Most of laboratory positions may require working in the weekends on a rotating schedule.

PERKS & BENEFITS

• Health, Vision, Dental, and Life Insurance.
• 401(k) retirement savings plan with up to 4% matching
• Paid vacation and sick time-off
• Paid holidays
• Flexible spending account

Open Healthcare offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from $131,000/yr to $166,000/yr. Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

Open Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about our company at www.ohcus.com.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Job Type: Full-time

Pay: $131,000.00 - $166,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for an immigration-related employment benefit? For the purposes of this question, “sponsorship for an immigration-related employment benefit” includes, but is not limited to, “STEM Optional Practical Training, H-1B, L-1, O-1, and/or an E-3 visa petition, TN status, and ‘job flexibility benefits’ (also known as I-140 portability or Adjustment of Status portability) for long-delayed adjustment of status applications that have been pending for 180 days or longer.
• Is the name listed on your resume your legal name?
• If you answered No on previous question, could you please write your legal full name for our records? If you answered “yes” on the previous question, please respond N/A.
• Are you currently authorized to work in the United States?
• By submitting your application, you are indicating that your minimum salary requirement is within the listed salary range in the job posting. Please indicate “Yes” below to acknowledge that your salary minimum requirement is within the listed salary range in the job posting.
• What is your minimum salary requirement?
• Do you have a Bachelor's degree in Medical Technology, Clinical Laboratory Science, or related field?
• Do you have a Medical Technologist (MT/MLS) from ASCP or equivalent organization?
• How many years of CLIA clinical laboratory experience?
• Do you currently hold a California CLS license?

Work Location: In person