Labour and Immigration - Client Relationship Executive

About the Job

Job Title: Client Relationship Executive

Location: Dubai

Company: The CSP Group

Department: Labour and Immigration

Reports to: Labour and Immigration Manager

About The CSP Group

We are a corporate services firm headquartered in Dubai, with a regional presence across ADGM, Saudi Arabia, Qatar, and Oman. We specialise in GCC market entry, business incorporation, and corporate structuring, offering fully regulated, end-to-end solutions including company formation, PRO and visa services, nominee arrangements, corporate sponsorship, payroll, and accounting advisory. Our services are tailored to support international businesses at every stage — from initial market entry to ongoing compliance and operational support.

The Role

To own and manage client relationships while ensuring the seamless delivery of all Licensing & Immigration (L&I) services, acting as the primary point of contact for clients and coordinating internal teams to deliver a high-quality, compliant, and timely service.

Key Responsibilities

• Provides a high level of customer service to all CSP clients, ensuring a professional and responsive experience at all times.
• Builds and maintains strong, long-term relationships with CSP clients.
• Clearly communicates priorities, policies, procedures, fees, timelines and regulatory requirements relating to all L&I applications.
• Manages and prioritises client queries and issues relating to Licensing & Immigration matters, ensuring timely resolution.
• Collaborates with internal departments to ensure the smooth, accurate and efficient processing of all L&I transactions.
• Contributes to the continuous improvement of L&I processes and procedures within CSP to enhance service delivery and compliance.
• Proactively monitors key deadlines and escalates risks or impending expiry matters to the Labour & Immigration Manager.
• Maintains accurate and secure client records, tracking documentation, application progress and critical deadlines.
• Liaises with relevant Government authorities and agencies to facilitate efficient processing, resolve issues and maintain effective working relationships.
• Monitors updates to UAE laws, regulations and immigration procedures, ensuring CSP remains fully compliant and clients are appropriately advised.
• Always ensures full adherence to the CRM system and internal reporting requirements.
• Provides administrative and operational support to the wider Labour & Immigration team as required.
• Demonstrates CSP’s core values and conducts all activities in line with the company’s Code of Conduct.
• Supports the Labour & Immigration Manager with ad hoc projects and operational initiatives as required

Requirements for the Role

• Minimum of 3 years UAE experience working within UAE immigration
• A passion for customer service excellence
• Excellent organisation, planning and administration skills
• Strong knowledge of UAE MoHRE and Immigration visa process across Mainland and Freezone jurisdictions
• Ability to manage multiple client accounts and prioritize urgent government-related requests
• Proficiency and excellent knowledge in government portals such as MoHRE, ICP, GDRFA, E-channel, and Freezone platforms (e.g., Meydan, DIFC, DMCC, ADGM, DDA, etc.)
• A problem solver with outstanding communication
• Proficiency in English – Excellent verbal and written communication skills in English are mandatory
• Proficiency IT Literacy & Outlook Proficiency – Strong working knowledge of Microsoft Outlook is essential, along with general IT proficiency to manage client correspondence, scheduling, and internal systems efficiently.

What we offer

CSP Group offers a supportive, flexible, and performance-driven working environment, with clear career development opportunities and exposure to regional and multi-jurisdictional work.

• Visa sponsorship, comprehensive medical insurance, and an annual flight allowance
• Competitive salary reviews and performance-based bonus schemes
• Structured career development, including access to training, mentorship, and clear progression pathways
• Exposure to regional markets and multi-jurisdictional work
• Enhanced maternity and paternity leave entitlements
• Increased annual leave entitlement following three years of service
• Birthday leave, an additional day off to celebrate
• Long-service recognition through additional leave entitlements
• Employee referral and new business incentive schemes
• Quarterly performance bonuses linked to client renewals and projects

Working hours & flexibility

• Standard office hours: 8:30am – 5:30pm, Monday to Friday
• Flexible Fridays: a reduced working day (one hour shorter) and business-casual dress
• Flexible working arrangements, including approved flexible hours
• Remote working options available within the UAE and internationally, subject to role requirements and prior approval