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Landscape Branch Manager - Santa Fe
Position: Santa Fe Branch Manager
Summary: The Branch Manager is responsible for overseeing the total operations of a Green Summit Landscape Management branch, including field operations, account management, budgeting, team development, and client relationships. This role ensures that both customer satisfaction and branch profitability are consistently achieved through operational excellence and strong leadership.
Reports to: VP of Business Development
Client and Business Management:
- Develop and maintain long-term relationships with key clients.
- Proactively manage a book of business alongside by following Green Summit Landscape Management Customer Services best practices.
- Ensure quality standards and customer expectations are consistently met across maintenance, irrigation, spray, and enhancement services.
- Conduct site inspections and client walkthroughs to assess quality and identify improvement opportunities.
- Support the renewal of all existing contracts and contribute to business development efforts.
- Achieve enhancement and irrigation revenue goals through proactive selling. Ensuring branch revenue and growth goals are met.
- Collaborate with Field Operations and Irrigation teams to scope, price, and propose value-added services.
- Work closely with the Business Development team to meet or exceed new sales goals, including enhancement and irrigation project revenue.
- Accurately estimate and price new and renewal work, ensuring proper margins and service alignment.
Operations Management:
- Oversee the scheduling and execution of field work (maintenance, irrigation, spray, and enhancements).
- Monitor labor hours, gross margins, and budget adherence across all accounts.
- Ensure accurate and timely billing in collaboration with the accounting department.
- Monitor quality control and enforce safety policies and procedures at all job sites.
- Ensure equipment, materials, and fleet assets are used and maintained properly.
- Participate in job costing, work order review, and project forecasting.
Leadership and Team Development:
- Lead, develop, and manage a team of Crew Leaders, Irrigation Techs, Spray Techs, and field personnel.
- Ensure all team members receive proper training aligned with Green Summit’s quality and operational standards.
- Conduct performance reviews and provide coaching, counseling, and discipline when needed.
- Maintain a culture of accountability, teamwork, professionalism, and high performance.
- Identify staffing needs and ensure field teams are adequately resourced.
Competencies:
- Demonstrates professional appearance and hygiene.
- Excellent oral and written communication skills.
- Responsive to customer and colleague needs, including being tactful, respectful and considerate of others regardless of their status.
- Manages difficult customer situations in a professional manner.
- Exhibits sound and accurate judgment
- Demonstrates flexibility and the ability to quickly adapt to change in the work environment.
- Demonstrates accuracy and thoroughness and monitors work to ensure quality.
- Responds to management direction, follows instructions and completes work in a timely manner.
- Takes personal responsibility for own actions, keeping commitments and asking for and offering help when needed.
- Observes safety and security procedures and reports any potentially unsafe conditions.
- Is consistently at work and on time and ensures work responsibilities are covered when absent.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required. 3–5 years of landscape management or operations experience, with a strong track record in leadership roles.
- Bachelor’s degree in horticulture, landscape management, business, or related field preferred—or equivalent experience.
- Proficient with Microsoft Office (Word, Excel, Outlook), Windows 10+, and business systems.
- Familiar with reading and managing P&L statements, budgets, and job costing.
- Bilingual (English/Spanish) is a plus.
- Must pass a background check.
Work Environment:
The work environment is a professional office setting and in the field. Often times will be working alone and therefore required to be self-motivated and self-starting to accomplish the job duties and responsibilities. Must be willing to perform field work as needed to support field operations. Occasionally lift and move up to 35 pounds.
Any offer of employment is contingent upon passing a background check.
Must have a valid and current driver’s license.
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