Landscape Director of Operations

We are a growing landscaping and lawn care company seeking a driven, hands-on Director of Operations to take full ownership of our day-to-day business operations. This is a unique opportunity for a passionate leader to step into a high-trust role and help shape the future of a company in its most exciting growth phase.

You will effectively run the business — managing crews, overseeing client relationships, controlling costs, and building the systems that allow us to scale. The owner will step back from daily operations and serve in a strategic, visionary capacity, trusting you to lead.

Core Responsibilities

Crew & Field Operations

• Lead and manage landscape installation crews from scheduling through project completion
• Oversee lawn care and maintenance crews, ensuring quality standards and route efficiency
• Conduct daily crew briefings, assign tasks, and resolve on-site issues in real time
• Enforce safety protocols and ensure all team members follow company standards
• Communicate fluently with Spanish-speaking crew members and bilingual clients

Business Operations

• Own weekly scheduling, capacity planning, and equipment maintenance coordination
• Monitor job profitability and flag cost overruns before they impact margins
• Manage vendor and supplier relationships, including negotiating pricing
• Maintain accurate job records, crew time logs, and project documentation

Team & Culture

• Recruit, onboard, and performance-manage crew leads and field staff
• Build a positive, accountable team culture that retains great people
• Serve as the primary escalation point for team conflicts and client issues

Client & Growth

• Own client satisfaction — respond to issues, follow up on completed work, drive reviews
• Identify upsell opportunities and work with owner on pricing and service expansion
• Contribute ideas and execution to revenue growth and new service development
• Track key metrics: customer reviews and crew productivity

What We're Looking For

Required

• Fully bilingual in English and Spanish — written and spoken (non-negotiable)
• 3+ years of experience in landscaping, lawn care, or a related field
• Demonstrated experience managing crews or leading teams
• Strong organizational skills and ability to juggle multiple priorities
• Honest, dependable, and highly accountable — someone the owner can fully trust
• Passionate about landscaping, quality work, and growing a business

Preferred

• Prior experience as an operations manager, general manager, or COO
• Experience with job scheduling or field service software
• Track record of improving team performance or growing a service business

Who Thrives in this Role:

This role is not for everyone. You’ll do best here if you:

• Love being outside, working with your hands, and leading a crew
• Take genuine pride in a lawn that looks perfect and a client who is thrilled
• Are energized by owning problems end-to-end, not just being told what to do
• Want to build something — not just manage it
• Communicate with candor and care, whether talking to the owner or a new hire

Benefits:

We believe in paying well for the right person and rewarding results generously.

• Base salary: $60,000 – $70,000 per year (based on experience)
• 2 weeks (14 days) paid vacation annually
• Performance bonuses tied to three targets: 1) Revenue growth — bonus for hitting and exceeding annual revenue targets, 2) Profit growth — bonus tied to improving net margins year over year, 3) Customer review growth — bonus for measurable improvement in online ratings and volume

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Work Location: In person