Landscape Maintenance Account Manager

• Client Relationship Management & Retention:

Summary:

The Landscape Account Manager is a full-time, year-round position that is responsible for delivering exceptional client experience, retention, revenue growth through enhancement sales & management of your production teams.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. A working knowledge of landscape construction, horticulture, and maintenance operations is preferred.

Role and Responsibilities:

Client Management

• Serve as main point of contact for your book of business.
• Build Strong, long term relationships with clients through our standardized client communication process.
• Conduct regular property walks & Garden Score Card process.
• Proactively address client concerns and ensure high satisfaction and retention.
• Manage Contract renewals, ensuring accuracy in scope, pricing and expectations.
• Provide professional, timely communication with clients regarding schedules, progress updates, and next steps including BSM’S “FRIDAY FOLLOW UP”

Enhancement Sales & Revenue Growth:

• Identify, propose and close enhancement opportunities across your accounts.
• Develop seasonal, long-term property improvement plans for clients.
• Prepare and present proposals through LMN Operating Software.
• Consistently meet enhancement sales goals targeting 50% of your base book of business.
• Maintain an active pipeline of enhancement opportunities and follow through to close.

Documentation & Job Tracking

• Following Sales Close-out Process to ensure timely invoicing & customer satisfaction.
• Prepare and distribute project Hand-off's for Enhancements to Production.

Maintenance & Enhancement Coordination

• Walking Clients Sites and identifying site needs & Enhancements.
• Complete BSM’S Quality Counts Scorecards.
• Help hold production accountable to contract standards

Culture & Consistency:

• Understands BSM’s culture and promotes our mission of the leading outdoor living company in southern WI.
• Follow client communication plan.

Winter Operations Support

• Route Manager Duties include Assist with snow operations, coordination, including route scheduling, communication, and timesheet approvals for specific route.

Job Requirements

• Motivated with a professional growth mindset.
• Valid driver’s license
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to lead, motivate, and manage a team in physically demanding outdoor conditions.
• Ability to perform physically demanding tasks such as shoveling, lifting, and operating lawn and snow-removal equipment for extended periods.

Job Benefits:

• Late model take-home truck.
• Company issued computer & cell phone.
• IRA retirement plan with 3% company match.
• 3-Weeks paid time off per year.
• Enhancement Bonus Program

Bonus & Commission Structure:

• Renewals signed paid out at 1% of contract value for that fiscal year (both MN & Snow)
• If 95% retention is hit, an additional .5% to be paid out.
• Enhancement Sales
• Paid out at 3% for the first $250,000.
• Paid out at 4% for anything $250,000 +

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Retirement plan

Work Location: In person