Laptop Technician – Layer 2

Job Description: Laptop Technician – Layer 2

Position: Laptop Technician – Layer 2
Experience Required: 2 to 3 years
Department: Technical / Refurbishment / Production
Employment Type: Full-time
Job Location: SAIF Zone, Sharjah, UAE

Job Summary

We are looking for an experienced Laptop Technician – Layer 2 to handle advanced diagnosis, repair, testing, and quality support for laptops in a refurbishment or service environment. The candidate should have strong hands-on experience in troubleshooting hardware faults, replacing components, identifying board-level issues, and ensuring repaired laptops meet quality standards before moving to the next stage.

Key Responsibilities

• Diagnose laptop hardware issues beyond basic testing.
• Repair and replace laptop components such as LCD, keyboard, palmrest, touchpad, battery, RAM, SSD/HDD, hinges, speakers, webcam, Wi-Fi card, and DC jack.
• Identify motherboard-level symptoms such as no power, no display, charging issues, overheating, short circuits, and liquid damage.
• Perform BIOS checks, BIOS password identification, boot testing, and basic BIOS configuration.
• Test laptops after repair to confirm functionality and stability.
• Support Layer 1 technicians with difficult faults and guide them on correct troubleshooting steps.
• Perform Windows installation, driver updates, activation checks, and basic software troubleshooting when required.
• Check and verify device specifications such as processor, RAM, storage, graphics, battery health, LCD type, and overall condition.
• Maintain repair records, issue remarks, and production status accurately in the system.
• Ensure repaired units meet company quality standards before sending to QC or next production stage.
• Follow ESD safety, workplace cleanliness, and proper handling of customer/company assets.
• Report recurring model issues, missing parts, or repair challenges to the supervisor.

Required Skills

• Strong knowledge of laptop hardware troubleshooting.
• Experience with Dell, HP, Lenovo, Apple, Acer, and Asus laptops is preferred.
• Ability to diagnose no power, no display, keyboard, charging, battery, LCD, and boot-related issues.
• Good understanding of laptop parts and compatibility.
• Basic knowledge of Windows installation, BIOS, drivers, and device manager.
• Ability to use tools such as multimeter, screwdriver set, thermal paste, diagnostic software, and bootable USB tools.
• Good attention to detail and ability to work under production targets.
• Ability to document issues clearly.

Qualifications

• Diploma / ITI / Technical certification in electronics, computer hardware, or related field preferred.
• 2 to 3 years of hands-on experience in laptop repair, refurbishment, or IT hardware service.
• Board-level repair knowledge is an added advantage but not mandatory.

Preferred Experience

• Experience in a laptop refurbishment facility.
• Knowledge of grading laptops based on cosmetic and functional condition.
• Familiarity with testing batteries, LCDs, keyboards, ports, speakers, webcam, Wi-Fi, and chargers.
• Experience handling bulk laptop production or service center workflow.

Performance Expectations

• Accurate fault diagnosis.
• Low repeat repair rate.
• Timely completion of assigned units.
• Proper repair documentation.
• Good coordination with Layer 1, QC, and production supervisors.

Pay: AED2,000.00 - AED3,500.00 per month

Work Location: In person