Lead Analyst BSA

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for a Lead Analyst BSA in for our Houston, TX or Owensboro, KY office.

POSITION DESCRIPTION:
Job Purpose
The job purpose is to bridge business needs with technology solutions by researching industry trends, gathering and analyzing requirements, and developing processes and systems that support organizational objectives. This role leads efforts in defining and documenting business requirements, managing projects, and ensuring compliance while collaborating with stakeholders, vendors, and IT teams to resolve issues and deliver effective solutions. By applying strong analytical, communication, and problem-solving skills, the analyst ensures successful execution of initiatives throughout the software development life cycle, supports business continuity, and provides guidance to team members to maintain operational excellence.

Job Responsibilities

• Research and advise business owners, clients, and IT team members on current industry practices and technology trends.
• Drive or assist in the conceptualization and development of solutions (hardware, software, and processes) that support business requirements.
• Participate in special projects and initiatives, including serving in project management roles for small to medium efforts.
• Collaborate with vendors, business users, and IT staff to resolve issues and investigate opportunities.
• Perform project manager or project oversight responsibilities for assigned initiatives.
• Apply strong communication, analytical, and problem solving skills to ensure support and project deliverables meet required specifications.
• Create process models, specifications, diagrams, and charts based on user requirements to guide team members.
• Ensure that all required application, system, and compliance documentation is accurate and complete.
• Escalate support and project issues to IT management as needed.
• Gather and analyze data to support business cases, proposed projects, and system requirements.
• Generate and compile statistics and reports—complete with analyses, probable causes, and possible solutions—to communicate initiative status and system issues for management and\or team members.
• Elicit, analyze, specify, and validate stakeholder business needs, including conducting interviews and compiling requirements for development, infrastructure, and cross functional teams throughout the SDLC.
• Lead the definition, development, and documentation of business requirements, objectives, deliverables, project plans, budgets, and specifications in collaboration with internal teams.
• Serve as Project Manager using Boardwalk IT project management standards.
• Develop and utilize standard templates for documenting business requirements, technical specifications, and other project documentation.
• Design, develop, and perform test plans and test cases to ensure systems and applications function as specified.
• Collaborate with business users and team members to prioritize issues, enhancement requests, and project work on an ongoing basis.
• Work with the IT Manager to foster vendor relationships and assist in managing contractual terms such as support hours and scope definitions.
• Ensure all vendor contracts are submitted to the IT Manager for review and approval before execution.
• Lead daily activities for a functional team area, including setting task priorities and making decisions on support items.
• Participate in project work and daily support tasks to help balance team workload.
• Participate in on call support rotation for assigned applications.
• Develop or review application training materials and conduct user training sessions as required.
• Contribute to the application support knowledge base by documenting user reported issues and corresponding resolutions.
• Record, track, and document the problem solving process when researching issues and evaluating alternatives.
• Perform post resolution follow-ups to confirm that reported problems have been fully resolved.
• Participate in the development and execution of business continuity processes
• Meet required deadlines of assigned tasks and projects
• Comply with all company policies and procedures
• Comply with Government regulatory agencies as applicable

Personal Attributes & Abilities

• Highly self motivated and directed
• Highly logical and technically proficient
• Keen attention to detail
• Ability to effectively establish/follow task prioritization to manage and execute multiple assignments through a myriad of changing business processes, regulatory requirements, availability of team members, shifting priorities and requests for service while meeting required/assigned deadlines.
• Ability to absorb new ideas and concepts quickly
• Very strong customer service orientation
• Excellent written, oral, interpersonal, and presentational skills targeted to the appropriate audience
• Proven creative analytical and problem-solving skills
• Ability to work both independently and in a team-oriented environment

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• 7 years minimum of in-depth, hands-on experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• 5 years minimum working technical knowledge of project management methodologies
• Extensive experience with business requirements gathering and documentation
• Proven experience with troubleshooting principles, methodologies, and software issue resolution techniques
• Ability to conduct, compile, and present research in the following area(s): software development and delivery concepts, application testing strategies, project management methodology trends
• Strong understanding of the SDLC lifecycle
• Experience with Atlassian software products such as Jira and Confluence

PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• Familiarity with the Energy industry and\or experience working in the pipeline oil and gas industry
• Experience with specific phases and general knowledge of the entire software development life cycle and working knowledge of agile development methodology
• Broad knowledge of programming languages and techniques
• Knowledge of applicable data privacy practices and laws, as well as industry specific regulations, such as FERC, NAESB, DOT, SOX, etc.
• Demonstrated ability in developing application specification and requirements documentation
• Knowledge of technology trends relating to software application development and support
• Knowledge of IBM’s Maximo product.
• Knowledge of ESRI’s GIS suite of products

ADDITIONAL INFORMATION:
Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.