Lead Case Manager

JOB SUMMARY

The Lead Case Manager (LCM) reports to the Behavioral Health Manager (BHM) and provides case management services, crisis intervention, support and referral services for clients, while assisting the Behavioral Health Manager (BHM) with day-to-day operations related tasks. The LCM will be responsible for assisting the Behavioral Health Manager with compiling timely outcome reports per program guidelines, requirements, service point, and other duties as needed.

CORE DUTIES/RESPONSIBILITIES:

• Provides assistance to Emergency Services Case Managers team with professional demeanor and cooperativeness
• Communicates effectively with the Behavioral Health Manager.
• Participates in staff file peer reviews of care plans and client file, performs follow-up to determine quantity and quality of service provided client and status of client’s case
• Attends staff meetings for case review and consultation on difficult or unusual cases
• Collaborates with Behavioral Health to ensure cohesiveness and meets regularly for crisis assessment team meetings weekly
• Compiles timely monthly outcome reports per program guidelines and requirements, service point, and other duties as needed for the Behavioral Health Manager
• Conducts needs assessments with all clients assigned, verifies data collected in intake, and makes recommendations for services
• Ensures that all data entry information and initial care plans, case notes, and follow ups are entered into service point database daily
• Monitors all cases assigned, keeps files up to date and in accordance with established policies and procedures and funding requirements
• Properly documents all outcome measures for reporting purposes and all data is entered within three (3) business days upon initial referral and/or discharge of the client
• Prepares accurate incident reports and keeps manager informed within a timely manner
• Establishes and maintains effective working relationships with clients, while maintaining appropriate boundaries
• Ensures that all clients are treated with respect and dignity and maintains client confidentiality
• Helps client to self-identify destructive attitudes and behavior patterns by increasing awareness of personal accountability
• Secures the cooperation of social service agencies and local community organization to meet client needs; advocates for the development and/or maintenance of services for clients refers client and assists with applications to Food Stamp office, Department of Children & Families (DCF), Department of Motor Vehicles (DMV), Social Security Administration (SSA), Department of Health/Vital Statistics (DHS – birth certificates), etc.
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

• Requires a High School diploma or GED; Addictions Training and/or Certification and/or a Bachelor’s degree in social work preferred, Certified Addictions Professional (CAP) a plus
• Must have at least three (3) years of demonstrated experience working with the homeless population
• Must be able to compile timely monthly outcome reports per program guidelines and requirements, service point updates, and other reports as assigned
• Must possess excellent communication skills and be the liaison between Emergency Services Case Managers and the Behavioral Health Manager
• Must be able to exercise independent judgment within the general framework of approved case management techniques, existing laws, and within agency guidelines
• Must have the ability to recognize symptoms of common mental, physical, co-occurring, alcohol / substance abuse addictions to make proper assessment for care plans, referrals, and linkage with excellent follow up skills
• Must possess knowledge of local community agencies, programs and resources available for clients
• Must be able to establish and maintain effective working relationships with clients and staff of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation and sexual orientation
• Must have the ability to react quickly and calmly in an emergency
• Must be computer literate have experience with MS Office Suite (Word, Excel and Outlook)
• Must be able to understand, speak, read and write English and carry out oral and written instructions

PHYSICAL REQUIREMENTS:

• Must be able to sit for extended periods, and have the ability to lift and/or pull objects weighing up to 25 pounds
• Must also be able to see, hear and speak, in order to interact with staff and the general public
• Must also be able to move around as needed to perform essential job duties

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match

Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.