Lead Case Manager

Lead Case Manager – Sanford Manor

Schedule: Monday through Friday 9am-5pm

Excellent Benefits • Supportive Management • Immediately Available

Sanford Manor, part of The W Assisted Living Management Company, is seeking a compassionate, organized, and motivated Lead Case Manager to join our team. This is a hands-on leadership role responsible for coordinating resident services and supporting a small case management team, with a strong focus on resident satisfaction, smooth admissions/discharges, and clear documentation.

What You’ll Do

• Lead and support a team of 2 Case Managers (workflow oversight, guidance, and daily coordination)

• Maintain firm adherence to each resident’s Bill of Rights and advocate for resident-centered care

• Maintain meaningful communication with residents, families, care providers, and community partners to ensure continuity of care

• Coordinate admissions/re-admissions from the community, hospitals, nursing homes, and other settings

• Support resident assessments and service planning to meet resident needs and facility requirements

• Collaborate with a multidisciplinary team (administration, nursing, social services, and outside providers)

• Ensure clear, timely, and accurate documentation in accordance with facility policies and regulations

• Identify barriers to care, escalate concerns appropriately, and help drive solutions that improve outcomes and satisfaction

Qualifications / Requirements

• Associate’s Degree in Healthcare (required)

• 2+ years of case management experience (assisted living/long-term care preferred)

• Prior experience in assisted living/adult care/long-term care strongly preferred

• Strong phone, communication, and follow-up skills with families and care providers

• Excellent organization, documentation, and time-management skills

• Ability to lead by example and work cooperatively with a multidisciplinary team

• Bachelor’s degree preferred but not required

Benefits

• Competitive pay

• Health benefits offered

• Paid time off

• Paid sick time

• Paid holidays

• Unlimited employee referral bonuses

• Growth and development paths specific to your interests

• Supportive management (open-door policy)

• Reliable schedule

Why Work at The W Group?

The W Group is proud to be one of the largest providers of senior living and adult care in New York State. We’re a values-based organization with a culture rooted in collaboration, encouragement, and camaraderie. In this role, you’ll have the opportunity to innovate, make an impact, and grow with a company that invests in its people.