Lead Case Manager: Downtown Campus

Description:

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors experiencing homelessness? If so, Tacoma Rescue Mission (TRM) is seeking a Lead Case Manager for our Downtown Campus to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Leads a team of case managers to work with guests on reducing barriers and achieving goals towards stability. Shares the responsibility of maintaining a safe, clean, hospitable, and dignifying environment for all guests; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the needs of all who seek TRM’s care.

Essential Duties & Responsibilities

• Supervises case management and Coordinated Entry operations at assigned campus.
• Leads case management team by providing guidance, coaching, and ensuring team members’ compliance with established standards (e.g., thorough case management sessions, individualized plans, ensuring guest’s progress toward goals, documentation, and security of records).
• Works with individual caseload as needed.
• Coordinates case manager schedules to ensure proper coverage.
• Utilizes case management expertise to inform leadership of best practices and how to continuously improve case management services.
• Monitors information and transactions in the client information databases, ensuring data is kept current and accurate.
• Builds and maintains strong relationships with other community agencies to offer additional support to guests.
• Administers drug and alcohol tests for shelter guests as needed.
• Travel throughout Pierce County for errands and functions relevant to the position.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

This position works primarily in an office setting with some travel to off-site locations. Interacts with diverse populations.

Schedule & Work Location

Schedule:

Monday - Friday

9am - 5pm

Primary Location of Work:

Downtown Campus

425 S. Tacoma Way, Tacoma, WA 98402

Requirements:

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with low-income and diverse populations preferred.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Able to respond calmly and effectively when under stress when interacting with people who have high barriers, including but not limited to people with mental illness, who may be under the influences of various substances, may have weapons, and/or may be prone to violence.
• Bilingual Spanish/English preferred.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Valid Driver’s License & Evidence of Insurability.
• Acceptable driving record.
• Access to a vehicle for frequent travel throughout Pierce County and TRM locations.

Certificates & Licenses

• Coordinated Entry Specialist Certification required at next available opportunity.
• Valid Driver’s License.

Physical Requirements

• Stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Occasionally moves to respond to urgent situations.
• Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently positions self to maintain files in file cabinets.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently move boxes weighing up to 25 pounds across office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.
• Drives personal vehicle.

Benefits

We offer comprehensive benefits:

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Notes Regarding Hiring Process

• In order to be considered, applicants are required to provide a complete chronological resume including all work history along with dates of employment (month and year) and job responsibilities, education, and certifications. Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.
• Salary:
  • Hiring Salary Range: $24.84 - $27.32
  • Full Salary Range: $24.84 - $30.06

Open until filled. For best consideration, submit a completed application by March 18th, 2026.

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.