Lead Case Manager / Family Stabilization Coordinator

Lead Case Manager / Family Stabilization Coordinator

Mending Our Mistakes, Inc. (M.O.M.)

Position Type: Full-Time

Reports To: Executive Director / Program Director

Location: Malvern, Arkansas and surrounding service areas

Pay: Depending on experience and qualifications

Position Summary: Mending Our Mistakes, Inc. (M.O.M.) is seeking a compassionate, organized, and dependable Lead Case Manager / Family Stabilization Coordinator to help support parents and justice-involved individuals working to rebuild stability in their lives and relationships with their children. This position serves as the primary coordinator for participant services and support plans.

The Lead Case Manager will work directly with individuals experiencing barriers related to housing instability, transportation, employment, court involvement, family separation, child support issues, reentry challenges, and financial hardship. The ideal candidate is highly organized, able to build trust with participants, and committed to balancing accountability with encouragement and support. This role requires strong communication skills, professional documentation, problem-solving ability, and a belief that people are capable of growth and restoration.

Lived experience with overcoming hardship, recovery, family reunification, justice involvement, or rebuilding after personal challenges is valued within our organization.

Core Responsibilities

1. Participant Case Management

Conduct participant intake assessments and identify barriers to stability

Develop individualized service and stabilization plans

Monitor participant progress toward program goals

Maintain regular communication and follow-up with participants

Coordinate referrals to community resources and partner agencies

Assist participants with goal-setting, accountability, and problem-solving

2. Service Coordination

Coordinate support services related to: housing employment transportation financial literacy parenting support recovery resources behavioral health referrals supervised visitation support

Work collaboratively with peer mentors, housing staff, volunteers, and partner organizations

Assist participants with navigating systems and appointments

3. Documentation & Compliance

Maintain accurate participant files and case notes

Document services, referrals, participant engagement, and progress

Assist with grant reporting and data tracking requirements

Ensure confidentiality and compliance with organizational policies

Help maintain organized program records and reporting systems

4. Leadership & Team Support

Help guide and support peer mentors and support staff

Assist with participant scheduling and service coordination

Support program operations and community outreach activities

Participate in staff meetings, trainings, and collaborative planning

Preferred Qualifications (but not necessarily required):

Experience in case management, social services, reentry services, peer support, behavioral health, housing services, or related fields

Strong organizational and communication skills

Ability to work with individuals experiencing crisis, instability, or complex barriers

Experience with documentation, reporting, or client tracking systems preferred

Knowledge of Arkansas community resources preferred

Ability to maintain professionalism, boundaries, and confidentiality

Valid driver’s license and reliable transportation preferred

Valued Qualities

Compassion balanced with accountability

Strong listening and problem-solving abilities

Ability to remain calm under pressure

Dependability and professionalism

Respect for individuals from diverse backgrounds

Belief in second chances, family stability, and restoration

Benefits May Include

Flexible scheduling where operationally possible

Paid training and professional development opportunities

Opportunity for advancement as programs expand

Supportive, mission-driven work environment

Trauma-informed and peer-supportive workplace culture

Mileage reimbursement for approved work-related travel

Paid holidays (if applicable)

Paid time off accrual after introductory period

Access to community training and certification opportunities

Flexible field and office work balance

Leadership development opportunities

Potential eligibility for future employer-sponsored benefits as the organization grows

Additional Information

This position is expected to begin following anticipated funding decisions and program implementation timelines. Interviews may be conducted prior to award notification, with final hiring decisions anticipated in July or August 2026.

Mission Alignment

At Mending Our Mistakes, Inc., we believe many families are navigating systems without the support structures necessary to achieve long-term stability. The Lead Case Manager plays a critical role in helping participants move from crisis and instability toward accountability, structure, employment, stable housing, and healthier family relationships. This position helps ensure participants are seen not simply for their past mistakes, but for their potential to rebuild and move forward.

Pay: From $23.37 per hour

Work Location: Hybrid remote in Malvern, AR 72104