Lead Case Manager- Full-Time-1st shift - Mon-Fri

Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire full-time, 1st shift, Lead Case Manager for our YAACTT Young Adult Assertive Comm (YAS). Treat Team. This position will be located at 29 Russell St. New Britain, CT 06051. Monday-Friday, 8:30am-4:30pm.

Compensation Range: The salary range for this position starts at $21.00 per hour.

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.

Summary:

Assists in overseeing program functions/operations in accordance with policies, procedures, internal processes, and external regulatory agencies, including but not limited to DPH, Joint Commission, DMHAS, DCF and Grant/Payer Sources under the supervision of Program Coordinator. Provides coaching to staff, as well as ensuring appropriate delivery of services to adult clients. Responsible for ensuring treatment is person-centered and recovery oriented. Responsible for a caseload of clients. Serves as an intensive case manager to support, teach, advocate for individuals with mental health, primary care and/or co-occurring disorders.

Essential Responsibilities and Target Outcomes:

• Maintains appropriate caseload as determined by CMHA and funder
• Provides direct care to clients by conducting individualized and group education, skill building, recreation and household maintenance activities and/or monitoring environment with clients for cleanliness, safety and repairs.
• Works with clients to teach life skills necessary to live independently in the community. This includes assisting with finances and entitlements, supporting the development of activities of daily living, nutrition, housing maintenance and repair, and prompting to encourage task completion.
• Educates clients to utilize emergency and community resources to help meet basic needs.
• Develops and reviews individualized treatment plans with clients to identify goals and progress throughout the client’s stay by meeting with each client on caseload in adherence to program requirements
• Assures timely documentation is maintained in accordance with CMHA policies and procedures, including but not limited to progress notes, treatment plans, authorizations, program orientation, consent to treat and monthly targeted case management notes. Completes all additional program required documentation, including shift report, in compliance with CMHA policies and procedures.
• If applicable, supervises and documents the self‐administration of medication to program clients as scheduled in an accurate, professional manner by adhering to program policy, procedure and training.
• Collaborates and integrates with other CMHA teams to ensure all services provided to client are communicated with client’s treatment team.
• Communicates with external providers to ensure consistency of and accessibility to requested/needed services. May provide transportation as needed.
• Provides coaching and administrative support to staff to ensure appropriate delivery of services to all clients.
• Participates in and documents staff meeting minutes to ensure timely and accurate communication related to client care, facility cleanliness, safety, and other matters.
• Oversees day-to-day scheduling and provides individual and/or group activities to ensure program coverage as indicated by program schedule and compliance with regulatory and payer sources.
• Participates, as a CMHA representative, in all necessary internal and external meetings that pertain to clinical care, compliance and client activity.
• Performs other related duties as assigned

Education:

Bachelor’s Degree in a mental health related field preferred or equivalent experience

Credentials and Licenses:

• Must have valid Connecticut driver’s license, a reliable vehicle Will become certified in MANDT, First Aid, and CPR.
• Participate in trainings on an annual basis, as assigned.

Experience:

• Successful experience working in Case Management or related field with a solid understanding of Mental Health and co-occurring conditions, preferably a minimum of one year.
• Beginner to intermediate experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint
• Experience in or the ability and willingness to learn how to use an Electronic Medical Record (EMR) system including: appointment scheduling, authorization tracking, assessments, treatment plans, progress notes and discharge summaries.

Competencies: Behavioral Skill Sets

• Ability to assess and formulate case management needs as expressed by the client and document in treatment plans.
• Effective interpersonal and communication skills with individuals with mental health and co-occurring disorders as well as with their families, caregivers and natural supports.
• Capability to problem solve and use good judgement, work independently and as a team member.
• Awareness/sensitivity to those we serve encourages and promotes a positive, productive and collegial environment, including culture, language, gender, sexual orientation, gender preference, physical handicap and spirituality.
• Capacity to understand and incorporate recovery-based treatment, language, and interventions into documentation and daily operations.
• Ability to teach, develop, achieve and motivate clients to maximum/desired behavior and/or goals.
• Interpersonal ability to establish positive relationships with internal and external stakeholders.
• Work a flexible schedule when needed.
• Respond effectively to emergency situations.
• Design, deliver, and ensure highly individualized services and support.
  Ability to work in fast-paced environment, utilizing excellent time management skills, flexibility regarding scheduling, and the ability to balance a number of priorities based on workload in the completion of job responsibilities.
• Maintain client confidentiality in accordance to CMHA policy and state and federal regulations.