Lead Explorer - Ashton Gardens

Ashton Gardens Guest Experiences Lead Explorer Job Description

Wage: $12/hour

Shift: Part time. Mon-Sat. Hours vary, but some evenings required.

Benefits: Free Thanksgiving Point Membership for you and immediate family; 401(k); Employee Assistance Program; Financial Assistance Program; Thanksgiving Point venue discounts; and more!

Summary: Come join our amazing team at Ashton Gardens! As a Guest Experiences Lead Explorer at the Ashton Gardens, you will serve and interact with our guests as they discover our 50-acre garden that includes 15 themed gardens and the largest manmade waterfall in the Western Hemisphere. In this role, you will play a crucial part in the daily operations of the venue and work alongside the Manager and Assistant Manager to train and develop our team members.

Responsibilities:

• Responsible for assisting the managers in overseeing the day-to-day operations of the venue admissions to ensure remarkable guest services, clean and orderly environment, and promotion of other services, venues, and products at Thanksgiving Point.

• Responsible for supporting the Thanksgiving Point mission, values, vision and commitment to the visitor experience and community engagement.

• Help motivate, manage, mentor and train team members.

• Support the growth of Thanksgiving Point's Membership program, keeping team members focused on making guests aware of the benefits of membership.

• Handle and resolve guest complaints in a positive manner to ensure remarkable guest service.

• Exemplify Thanksgiving Point?s Mission, Values, and Policies.

• Other duties as assigned by manager/supervisor.

  
  

Requirements:

• Experience in museums, customer service, hospitality and/or youth leadership.

• One year of experience in a supervisory role.

• Must have excellent organizational and verbal and written communication skills.

• Demonstrated independent decision-making skills as well as the ability to work effectively as a team member.

• Ability to work evenings (approx. 3pm-9pm) during the week including Saturdays.

• Physical ability to stand on feet for long periods of time, bend, twist, lift and manipulate small objects.

• Positive attitude and the ability to be flexible and resilient in the face of change and a fast-paced work environment.

• Must pass a background check.

• Be at least 16 years old.