Lead Front Desk Representative

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties.

Redefine Healthcare is looking for a dedicated, full-time Lead Front Desk Representative to join our expanding team of healthcare professionals in our Toms River Office. The Lead Front Desk Representative will be responsible for overseeing front desk operations, providing leadership to front desk staff, ensuring a welcoming patient experience, and coordinating administrative functions. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Lead Front Desk Representative

Pay Rate: $21-26/hour depending on specialty and experience

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Job Title Duties (not limited to):

• Supervise and support front desk staff to ensure efficient daily operations.
• Greet and assist patients with check-in, check-out, and scheduling needs.
• Monitor phone calls, emails, and patient inquiries to ensure timely responses.
• Train, mentor, and evaluate front desk team members.
• Coordinate communication between front desk staff, providers, and clinical teams.
• Assist with billing, insurance verification, and patient record updates as needed.
• Ensure compliance with HIPAA and organizational policies.
• Participate in ad hoc projects as assigned to support practice operations.

Minimum Level of Education or Experience Required:

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Minimum 2–3 years of front desk or medical office experience.
• Prior supervisory or lead role experience strongly preferred.
• Knowledge of medical terminology, EMR systems, and insurance processes.
• Strong communication, organizational, and leadership skills.