Lead Front Desk / Treatment Plan Coordinator

About Us:

Are you looking to work in a fun, dynamic, and team oriented dental practice? Look no further! At Maple Glen Family Dentistry, we are currently looking for a Lead front desk/ Treatment coordinator to help continue providing 5 star dental service to the wonderful patients of East Amherst.

Position Overview:

Maple Glen is a privately owned dental practice that is growing rapidly and looking for a qualified candidate with 2 years or more experience. This role is ideal for someone who thrives in a leadership position at the front desk. You will be the go-to person for both patients and team members—handling treatment coordination, insurance processes, and navigating challenging situations with confidence and professionalism for both patients and staff. We have an office Administrator to handle all billing, payroll, and hiring.

Key Responsibilities:

• Lead and manage front desk operations to ensure a smooth daily workflow
• Present and explain treatment plans, costs, and timelines clearly to patients
• Confidently handle dental insurance verification, pre-determinations, and claims follow-up
• Utilize Open Dental software for scheduling, billing, and patient management
• Act as the primary point of contact for patient concerns and difficult situations
• Coordinate scheduling to maximize efficiency and provider productivity
• Support team communication and maintain a positive office environment
• Ensure accurate documentation and organized patient records
• Taking time off requests from staff and managing staff time cards.

Qualifications:

• Proven experience in a dental front desk or treatment coordinator role
• Strong proficiency with Open Dental software preferred
• High confidence in dental insurance, including pre-determinations
• Ability to handle challenging situations calmly and effectively
• Excellent communication, leadership, and organizational skills
• Professional, positive energy, reliable, and team-oriented

What We Offer:

• Monthly bonus structure based on overall office collections.
• Consistent part-time schedule with excellent work-life balance
• Competitive compensation including 401K with 3% match.
• Benefits package- health insurance, vision insurance, and more!
• Many fun outings throughout the year

Schedule:

• Monday–Wednesday: 7:30am- 5 pm
• Thursdays: 8:00 AM – 12 PM twice a month.
• Every weekend is a long weekend!

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Free parking
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Uniform allowance
• Vision insurance
• Bonus structures in place

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• East Amherst, NY 14051 (Required)

Work Location: In person